5 Comments

1. I called Zoom Drain on a Sunday because my kitchen sink had water pooling underneath it. It went to voice mail, but the owner called me back immediately. I described the problem, and he said they could be out first thing the next morning. He asked me to send a video, which I did, and he was immediately responsive. The following morning, Julian and Shawn came to the house a few minutes after 8. When I tell you these guys were friendly and personable, I mean that they were the friendliest, most courteous service personnel I’ve ever had. They quickly diagnosed the problem, and had the parts on their truck. They communicated everything they were doing, patiently answered all my questions, and showed me how to prevent the issue from happening again. And get this: they charged me less than half of what the price list had for the job. And the price they quoted was the price they charged: no taxes, no hidden fees, no lie. It was a very positive experience, and I highly recommend them to anyone, but especially those who own an older Midtown home. I just wish Zoom Drain was Zoom Home, and I could call them for any repair.

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2. Zoom drain is the best. Awesome men showed today to clear our clogged drain. James and his helper(sorry didn’t get name) came at appointment time and got us up and running again. They stayed until they knew everything was good. Thank you all for answering and sending some great guys out. Debra

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3. Called yesterday evening about a leak in my attic. First thing bright and early this morning James came to assess and work on the repair and was incredibly professional, friendly, and thoroughly explained everything he was doing BEFORE he began to be sure it was okay with us. I can’t tell you how grateful I am for James’ fantastic customer service and honestly his basic human decency, because it seems it is not the standard anymore. He stayed and absolutely insisted on cleaning up all of the insulation and debris, which was above and beyond what any other tech has done for us. Truly grateful for the efficiency and expertise he demonstrated and would absolutely recommend Zoom Drain, specifically James, every time.

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4. I love James! Russ is awesome too!
   They helped me so much with my drain issue in my kitchen, they were patient with me dealing with my home warranty and everything. I will definitely be calling again if another issue occurs!

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5. Thank you Russ and James for upfront pricing information, great customer service and the best plumbing 🪠 service ever. A little pricey but you get what you pay for. Ethel Carter, visiting from Chicago .

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