5 Comments

1. Top notch customer service. Mr. Bill was punctual, friendly and outgoing and fixed my drier in no time! I am extremely pleased with the quality of service provided and highly recommend this company. He was also very knowledgeable and answered many questions I had in regards to my speed queen appliances. Use them, you will not be disappointed!

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2. This is a great company to work with. I called them to see about having them out to repair my LG fridge. As soon as I mentioned it was an LG fridge that stopped cooling properly they gave me instructions on how to contact LG to get the parts covered under warranty as a result of a class action lawsuit that LG lost. I followed their instructions and Wild Bill’s was sent the parts. They arranged to pick up the fridge for repairs and bring it back a few days later. The fridge ended up having a clogged condenser coil in addition to the compressor being bad. Usually this is a death warrant for a modern fridge but Wild Bill’s was able to put a donor coil on the back to save the fridge. What’s even better is they didn’t charge me for this. Talk about service! It took a day or two long than expected to get back but only because our fridge gave them a run for their money. Thank you so much for saving our fridge! We will definitely continue doing business with y’all.

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3. Speed Queen Washer & Dryer Repairs
   After 11 years of great service with GE Profile’s, it was time to replace, Speed Queen was the most recommended brand. All new products had only a one or two year warranties, SQ had the best, which was 5 years.
   We found that SQ retailer’s were scarce in our area, but based on recommendations and warranties we purchased SQ online from a large dealer in another part of the country. We paid extra for installation, which was done by the delivering driver.
   Problem One-Dryer – Small Door Clip on dryer door failed. No local SQ Repair Service, SQ had to rely on a SQ approved repair service about 90 miles away, who provided service in our area, weekly. Weekly meant; set an appointment, wait for Friday service call, then wait another week for part to arrive from SQ and the repair. SQ weak repair system resulted in two weeks of laundromat visits.
   Problem Two – Washer would not spin water from load. Required 2 service calls, 2 weeks apart, to replace a drain pump. Repairman declared it ‘fixed’, after twp more weekly to the laundromat. Soon after, washer again would not spin-out water.
   We had reason to suspect the problem was actually related to ‘weak and worn’ shock absorbers, but the two tech’s were sure the pump had been the problem. They were sure our problem was caused by’over-loading’ the washer and that we should limit the loads to only light to medium size loads. This was ‘bad advice, and did not work’. The Tech’s also said that if the shocks were weak’, SQ would only send them one ‘shock’ at a time, and there were 4 shocks on the machine.
   We then ‘Gave Up’ on out-of-state repair firms, and after digging, we connected with
   ‘Alliance Appliances’, who is affiliated with SQ, and were helped by a concerned lady who re-assigned us to another approved SQ repair firm, who was only about 40 miles away.
   That SQ repair firm is: Wild Bill’s Appliance and Repair, Geneva, Alabama
   Wild Bill’s is a husband and wife team (Bill and Audra) who have been servicing appliances for a long time, and they are the best.
   Audra called same day to schedule a time for Bill. The following day Bill determined that:
   (1) The drain hose was pinched, probably caused by a faulty initial installation
   (2) All 4 shocks were bad, probably as a result of ‘pinched drain hose strain’ Bill had all required shocks ‘on his truck’, no two week delay awaiting parts shipping. He replaced all four, fixed the drain hose problem, and tested both machines, all in about 3 hours. Wild Bill’s really know their business, and we strongly believe them to be the ‘best’ appliance repair firm in a wide area of AL/FL/ and GA.
   SQ machines are high-quality, and high-priced, we expect them to perform at high-levels.
   Both of our SQ machines now work perfectly, thanks to Audra and Wild Bill.

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4. As a property manager, I’ve needed Wild Bill’s assistance several times over the past couple of months. He has always come on time, completed the repairs promptly and is very reasonably priced. He is my GO TO appliance repair man. He is very nice, respectful of others times, knowledgeable, and honest guy. Thank you Bill!

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5. Bill has been my appliance repair man for years and I’m always satisfied. Great people!

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