5 Comments

1. I have been a patient for Dr. Buettners since a was 5 years old. He has always been kind and caring, big smile one his face when he walks in the room. I stopped coming when I was about 20 because I never got sick and would just go to a doc in the box on the rare occasion i did. Fast forward to Jan of this year I got a horrible rash on my face. I went to 5 different doctors including UAB ER. I was told I had something different at all of them. The medcines they gave me didn’t help my rash. I was finally approved as a patient again at dr Bs office and the angel of a Nurse Practitioner, Olivia Wright, told me she thought I had Staff Infection on my face. So many Dr’s got it wrong!! She was the only one who sat down and listened to me! I will forever be grateful to this office! The staff is always so nice and they care about their patients

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2. My daughter has worked for this place for 13 1/2 years and is leaving because of the office manager who treats staff horrible. She is loved by her patients that she takes excellent care of. When the physician doesn’t recognize that you have problems something is wrong

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3. I have been going to this practice longer than i can remember, as they took me and my family in as patients when my pediatrician passed away unexpectedly. I adore Laubenthol and Lacey, I’ve never once had a bad experience with them and they always provide very personable care. However, over the last few years, the office staff has really lost my respect. I don’t know what the problem is, but from this point forward I’ll be finding another primary care physician. I took off work today from the NEW job I just started, and made sure that Brenda knew this was the only day I could come as I had other important obligations to do later in the day. I got there in the pouring rain and ran in to make it to my appointment on time, only to find out I was scheduled for NEXT Wednesday! Talking on the phone with Brenda to make this appointment was like pulling teeth anyway, as she seemed to not want to be bothered, and it took forever for her to take me off hold to speak with me. I’m done, I’ve reached my limit in trying to get people who are supposed to aid in providing health care to care about my health care needs.

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4. I’m at loss for words right now. I went to an urgent care after my throat closed in on me and I almost passed out for unknown reasons. My blood pressure was also very high. They told me to head to my primary care which is here to have a full work up as it didn’t appear to be an allergic reaction but something was definitely going on. I immediately called and started driving here as I knew they close early on Fridays. When I finally spoke with the scheduler for Dr. Laubenthal, she told me that they couldn’t see me until Tuesday. I explained the urgency but she did not care so I walked into the office and asked to speak to someone else. They sent me back to her. She appeared to go back and talk to the doctor and then told me to go sit in the waiting area. After waiting for 30 minutes, still struggling to swallow and breathe properly, a nurse came out right at closing and said the lady just gave her the paperwork and they can’t see me. She spitefully held the paperwork until close while I sat out there waiting and struggling because I tried to go around her. I will be calling Monday to speak to someone over her. Absolutely no care for someone else’s well-being. I’ve been very satisfied with the doctors but now I don’t think I can ever come back here.

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5. We have been using these doctors for 20 years and all of the staff and doctors we have dealt with are very caring and professional. We mostly see Coty and Dr. Buettner and have always been well pleased with their great attitudes and caring nature. My wife has many health problems so we see them monthly and they always take the time to address her needs and listen to her problems (which isn’t always easy for me to do, and I love her).

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