5 Comments

1. I’ve been reluctant to post a review due to fears of retaliation, especially after experiencing several issues within the complex. However, I believe it’s important to share this information to help others.

   Living at Vista Real Apartment Homes has been extremely frustrating, mainly because of ongoing noise disturbances and management’s inadequate response. The persistent noise from neighboring units has made the apartments quite unpleasant. Despite numerous attempts to address the problem, management’s responses have been consistently ineffective. They sometimes acknowledge noise complaints during designated quiet hours but completely overlook disturbances during the day. The noise is so overwhelming that even running appliances at full volume barely helps, resulting in high utility bills and considerable stress.

   Management’s dismissive attitude towards these issues is unacceptable. They downplay the problem as “to be expected,” failing to understand the severe impact on residents’ ability to relax in the apartments they pay for. No tenant should have to endure constant and disruptive noise that drives them out of their apartment in search of peace.

   Occasionally, management makes “courtesy calls,” but these are limited to business hours and are ‘at their discretion’. These are ineffective, as offenders rarely show any consideration. Despite persistent reports and complaints, the noise continues. On weekends, when management is unavailable, the situation worsens, adding to the frustration. Additionally, some neighbors can be hostile, further increasing the stress of living here.

   In another disturbing incident, our dog was bitten by another resident’s dog. Despite reporting it, the complex only warned the owner to leash their dog.

   There is also a constant shortage of parking spaces.

   On a positive note, the maintenance staff is always pleasant and timely, which is a bright spot in an otherwise difficult experience.

   In summary, the combination of persistent noise, unresponsive management, safety concerns, and inadequate parking has made living here both undesirable and uncomfortable.

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2. When I moved in I immediately had to hire professional cleaners because there was pink mold in the showers. Now every day we have condensation on windows and mold growing. When a corporate inspector came he said there was no water damage but that I should be leaving my windows open every day (it’s 50 degrees out, I’m pregnant and have a two year old). Maintenance people park in the only handicap spot around multiple times a week. When they came in to do work last week they made me (someone out on disability for a back injury) move a 6 foot shelf while three able bodied men just watched. Literally 7.5 months pregnant. The disrespect is frequent. Would never ever recommend someone to live here. After being told there was no water damage they then boarded up half my living room for a week to fix water damage (?? Does that make sense?? No, it doesn’t.) And have never called me back over my concerns- only speaking to my husband. There was no offer to lower rent temporarily for these days of construction despite it being hugely inconvenient and unnecessary according to their own inspector.

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3. Our experience at Vista Real has been interesting. When we first moved in the experience was easy and management was great. Before we moved in management realized that they were having issues with a water leak, and so they had to issue us a lease revision/new lease to change the move in date since they were needing to perform maintenance. They performed the maintenance and then we moved in.

   However, the main issue my husband and I are moving out is the issues we had with the office was when our lease needed to be renewed. When we first signed our first lease document, it was for a 17 month lease. We were set to move out beginning of February 2024. However, in October, we got an email from the management saying that it was coming time to renew our lease that was scheduled to end December 2023. In addition, they were going to be raising our rent by $140. Thankfully we saved our original lease document that signed that said our move out date was in February and brought it to the leasing office. They said that they had no record of that document and had a version that we signed that said we moved out in December. After going back and forth, we realized that when they performed that maintenance when we moved in and gave us a new lease document, they had changed our move out date WITHOUT DISCLOSING TO US. (!!!) They had communicated to us upon issuing the new lease that the only thing that had changed was the move IN date, and not that they had changed our move OUT date up by almost 2 months. After a lot of back and forth and showing them the document and proving that they did some shady business, we were able to thankfully bring this document to the apartment managers. They took some time to review and they agreed to honor our original lease and provide us with an lease at the same rent price for December – February. Originally we were intending on renewing our lease after February, but after that experience, we wanted to move out.

   Below is an overview of the pros and cons of living at Vista Real:

   Pros:
   – Safe and relatively quiet except some kids playing which is nice to hear
   – Any maintenance issues were quickly resolved
   – The pool is heated and the gym is clean

   Cons:
   – Double and triple check your lease documents. And also print/save a pdf of your lease, because it would be proof if they decide to change anything on your lease without disclosing it.
   – Parking is crowded. If you get home after 5 and you have one of your cars in your designated spot, you are going to have to park on the hill and walk 5 or more minutes to your apartment.
   – We had cockroaches in our bathroom and kitchen, thankfully they never got into our food, but we saw at least 3 a month
   – There was black mold/mildew that grew in the bottoms of our window sills due to the condensation that happened in our bedroom and throughout the apartment in the morning.
   – The bathroom doesn’t vent well that causes mildew to grow in on the ceiling by the shower.

   Overall, I cannot say that I recommend Vista Real Apartments due to the management issues. If you do want to move in, I highly recommend that you get everything in writing and not trust what the management says. Keep your receipts for everything in case you run into issues with them down the road.

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4. Vista Real apartments is a great place to live, my name is Enrique Labrador and I have lived here for four years, it’s very clean and always on top of any repairs needed, the staff is friendly and respectful
   I would recommend vista Real to anyone looking for a nice place to live.
   From the manager to maintenance, you would be impressed with the service.

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5. I am so happy and grateful to be living at Vista Real again.. I lived here few years back and moved away but I’m back and absolutely love the ladies in the leasing office. It’s a beautiful home and environment. Plenty of good restaurants and shops close by. Thank you Janella, Jessica and Connie for making me feel at home! ❤️🐾

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