VASA Fitness is a comprehensive fitness solution dedicated to helping individuals achieve their health and wellness goals through personalized workout programs, nutritional guidance, and motivational support. Their approach combines innovative training techniques, expert fitness coaching, and a robust online platform offering seamless tracking and community engagement. VASA Fitness focuses on sustainable lifestyle change by emphasizing realistic targets, adaptive training plans, and fostering a supportive environment for people of various fitness levels. With their commitment to customer success, VASA Fitness aims to transform lives by making fitness enjoyable, accessible, and effective, facilitating a journey towards a healthier, stronger self.
đ Location: 460 900 E, Provo, UT 84606, United States
đ Contact Us: (801) 377-2666
đ Website: https://vasafitness.com/locations/ut/provo/?utm_medium=organic&utm_source=GMBlisting&utm_campaign=maps
Rating: 3.8
#VASA #Fitness
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I knew that I could only attend for 2 1/2 weeks, so I told the attendant that and she set me up on a plan where I could have the first month free with a sale that they were doing, and TOLD ME that when I went to cancel I would only get a 25$ fee. Apparently they have a policy where I also have to pay any payments set to draft in the next 30 days when I cancel. THAT MEANS THEY STEAL AN EXTRA MONTH OUT OF EVERYONE THAT THE PERSON CANT ACTUALLY USE EVEN THOUGH THOSE PAYMENTS HAVENT EVEN BEEN PUT THROUGH YET. This is an act of deceitful pricing as I explicitly wanted the cheapest option and she said that what I did was it. The info about the next months charge can only be found as you go to cancel the account and the employees apparently avoid telling customers. Scamming college students, and lying to customers. Highly recommend another gym with less obscured conditions and fees.
I just came to checkout VASA fitness; the staff McKayla here was very welcoming and walk me through the membership process and explained me about the facilities. This is a great gym to be a member. This facility is so close to BYU and walking distance from most of the accommodations around here and you can also meet awesome friends here in this location.
Itâs a decent gym, but compare it to any other VASA location and this one falls so short. Itâs fine that itâs smaller and in an old grocery store, lots of them are like this. But this place isnât clean, it feels musty.
Me main critics are the tanning beds are disgusting and outdated, the dumbbells have absolutely zero organization and completely out of order. This second point isnât that important I know, but it makes the entire gym seem unorganized and sloppy. Wrong vibe
This gym is great. It has everything that you need to get your workout in. Staff are amazing and happy to help. Callout to Ashley for the help. Unfortunately, cancellation is a bit of a different story. Had to get the app to cancel, and then it claimed that it couldnât process the information, though I checked that it was all correct. Had to email support, and they said that I would have to pay the next monthâs fee as well because of the 30 days cancellation notice. Love the gym, not the cancellation.
To speak on the gym; it is terrible. The facility is small and dank. No matter where you are in the facility, youâll have to listen to insufferable grunting from the squat racks. Nothing is sanitized. It is overcrowded- waits of 30+ minutes for benches/racks. The employees just stand behind the counter talking and drinking energy drinks.
Even worse than that (I know, itâs hard to imagine), is trying to cancel your membership. You canât cancel on the app, but all the required info is on the app. I tried canceling multiple times on the website, but the link to cancel doesnât work. I tried calling multiple times and had to listen to automated messages that werenât helpful and my call was dropped before I could get through. Now that I have finally gotten it to work on the website, I am being required to pay the $49.99 rate guarantee fee and the membership fee for next month, which all isnât due for over two more weeks. Canceling requires a 30 day notice, which also means that you have to pay everything that you wouldâve been charged for the next 30 days, even if that means a guaranteed rate fee that wonât even be applicable. I wouldnât be so mad about the policy if I couldâve originally canceled my membership when I tried to at the beginning of last month. Enforcing harsh punishments for canceling within 30 days of these fees then making it incredibly difficult to cancel is cruel, and might even be a violation of consumer protection laws.