Urban Outfitters is an American multinational lifestyle retail company primarily known for its urban-inspired clothing, accessories, footwear, and beauty items. With storefronts in the United States and internationally, the brand targets younger demographics, including millennials and Gen Z audiences, with trendy and fashionable products that often reflect streetwear and pop culture. Their diverse product range supports their brand identity of creating a unique, edgy, and aspirational aesthetic. Urban Outfitters effectuates a blend of retail experience and online shopping convenience through its e-commerce platform, catering to a customer base keen on individual expression and contemporary style.
đ Location: 7650 Melrose Ave, Los Angeles, CA 90046, United States
đ Contact Us: (323) 653-3231
đ Website: https://www.urbanoutfitters.com/stores/melrose?utm_medium=organic&utm_source=google&utm_campaign=local&utm_content=32
Rating: 4.2
#Urban #Outfitters
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The customer service at this location is sooooo horrible! Now there was a female with glasses on today that was lovely and really provided customer service but she wasnât available when I was making my purchase but Niko was and this is the 2nd encounter with her. Niko has HORRIBLE customer service every question is answered I donât know. How are you an employee and donât know anything. Oh and the male that was there today same thing. They do not have good listening skills, problem solving skills and rush me when NO one was behind me. I totally forgot to order something from order in store because I was rushed. The store has the best variety but the worst service. Now welcoming at all!
The most rude employees Iâve ever experienced to work at Urban Outfitters. We were not greeted upon entering the store and never once asked if we needed help. Particularly cashier number 321755 on 8/5 07:35PM. I said âThank Youâ after making a purchase and her reply was âunh huh, yeahâ. My aunt received no help in the fitting room. Once completed trying on clothes, my aunt attempted to return the clothes that didnât work out to the employee. The employee replied âWhat am I supposed to do with that? Put them up?â I LOVE UO and have never received such poor customer service.
Traveling around the US at the moment and have visited a few different urban outfitters stores, this one had the worst customer service of any retail store Iâve been to. No one spoke a word to us not even a âhiâ. No assistance in the fitting rooms and even at the register not one word. No one even smiled ????
The manager, Crystal, was completely dismissive and rude to me and my friends when we were asking a question. She was intimidating and seemed to be irritated by our presence. Worst urban outfitters experience Iâve ever had.
Casual shop, they donât have more than half of their online shop and also if thereâs a sale online make sure you price match!