5 Comments

1. The new management is seriously running this place into the ground. I have lived here for almost two years, and here are the major issues:
   1.Valet Living Service: The new garbage collection service, “Valet Living,” has turned the hallways into giant trash rooms. Every hour of every day, you walk down the halls and see trash cans sitting at doors, emitting a terrible smell. It used to be perfectly fine when we only had to take a 20-second walk to the trash room. For some reason, they decided to clutter the hallways with this new service, and we are even paying more for it.
   2.Parking Fees: Previously, every unit came with one free parking spot, with additional spots available for a fee. Now, the new management has changed this to a $100/month charge for even the first spot.
   3.Garage Door and Security: The garage door has worked for less than a month during the entire time I’ve lived here, leading to numerous car break-ins. However, management refuses to fix it.
   4.Street Parking: They recently changed what used to be free street parking to a pay-to-park system, charging $3/hour, so tell your guests that it will cost them $15 for a 5-hour visit.
   5.Hot Water Issues: There are frequent problems with the hot water and we have to take cold showers.
   Overall, it seems the new management is trying to squeeze every penny they can from the tenants.

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2. This apartment complex is a total mess. For $4,000 a month, you’d expect decent service and working amenities, but all you get is frustration and bad management. We pay around $200 a month for gated parking, but the gate hasn’t worked for over a year. Management keeps saying they’re “working on it,” but it’s clear they have no intention of fixing it. The gate is completely useless, and as a result, many cars have been broken into. Just check the reviews—this is a common problem because of their incompetence.

   Things only get worse. Street parking, which used to be free, now costs $3 per hour. Also, the new management now charges for the first “gated” parking spot, which was free before, and yet the gate still doesn’t function.

   To top it off, we have recurring hot water issues. Last week was just one example, with freezing cold water for four days.

   We’re also FORCED to pay for a pointless service called Valet Living. Instead of walking a short distance to the trash room, someone picks up our garbage from outside our apartment. This has only led to our hallways smelling like trash, making it very embarrassing when we have guests.

   This complex is a complete rip-off with terrible management. Avoid this place if you don’t want to deal with broken amenities and bad service.

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3. This place is the definition of don’t judge a book by its cover. On the outside, this apartment complex looks like luxury living. On the inside, one is met with a broken down, decrepit living space.

   BLACK WATER CAME UP OUR SINK DRAIN about three separate times while we lived here. Yes, black water. I’m talking weeks apart. Each time it came up it would just keep overflowing onto the kitchen island. At one point it started leaking from the bottom of the sink. Absolutely disgusting. The leasing office response to this was that “this can happen sometimes because people throw things down the sink” I have never lived in a place where black water comes up the sink until here, but okay leasing office. At one point our light just came out of the ceiling on its own. The entire building ran out of hot water multiple times. While looking at the photos I’ve attached, please play in the ghetto by Elvis Presley

   The garage gates never work, they got fixed about four times while I lived here and were broke within about two days. Then it would be another couple of months before they came to fix them again. For the price you pay here, this should be a top priority.

   In addition, they have issues with their fire alarm and power systems. The fire alarm went off about four to five times at the crack of dawn. I’m talking about like 6-7am. And there was no fire. No one evacuated. The power for the entire building shut down, again about 3 times while I lived here leaving people outside locked out of the apartment as this complex uses key fobs to get into the building so if the power is off, so are the doors that allow residents in. You don’t have back up generators? For a place this large? Ridiculous. Now I totally understand this being a mistake once, maybe even twice. But for this to occur three times and beyond is negligence.

   You can forget about having guests over as the parking here is terrible. They have barely any spaces available for guests LET ALONE RESIDENTS. They only have a handful of spaces in the building one parking garage for guests. Other than that it’s all street parking and that’s always full as most of the residents of this apartment and the apartments next to it use them.

   Now, the leasing office here has the worst attitude of any people I have ever met. Every person I’ve talked to in there cuts you off while you’re speaking and constantly interrupts you. They never answer the phone. I mean NEVER. And then when you go down to go in person they are all just sitting there talking to each other, not even helping any residents, or on their phones. You don’t even need to bother leaving a voicemail as they never get back to you. This place has the absolute worst customer service. Now, they say they are just so busy with other residents when I brought this complaint up. However, this has been an ongoing issue with many of the other people who have lived here as many of the other reviews on here also talk about. Hire more people then? And in addition get your staff customer service training to learn basic conversation skills.

   Luckily San Diego has a lot of other luxury living places that deserve your money more than this sad excuse for luxury. The constant headache this place causes is never ending. It’s one issue after another. Every place has its cons. But this place arguably has the most cons when it comes to luxury living in San Diego. Save yourself the trouble and go someplace else to actually enjoy where you’re living.

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4. I have been living at this apartment complex for about a year & a half now and it is drastically declining due to poor ownership.

   After nearly a year and a half of living in my former unit I was given a letter on my door stating my rent was going to increase $500 per month and I was given a “non renewal” at that time as well meaning I didn’t have the option of signing another lease and locking in a rate. They were essentially trying to force me to go month to month meaning my rent could increase anytime they wanted after not having missed a single payment & paying on time every month.

   I ended up submitting to do a transfer to a new unit within the same complex because I hate moving. In this new unit, I’ve been here for about a month and they initially delivered the unit to me in very subpar conditions. The garbage disposal didn’t work, the shower drain was severely clogged, the toilet barely flushed, the railing outside was severely rusted and the blinds were inoperable as well. Still waiting to have a few of the issues resolved.

   They also just recently just took away the free parking along the complex to make it paid parking through ACE parking – it’s just a money grab by ownership. Now if you want to have a guest come visit you can either submit for a guest pass for them in guest parking (which often times is full) or they will have to pay for parking $3 per hour or $12 anytime after 9pm.

   I gave it a two star because realistically this reflects poorly on the ownership of the complex & not the management or maintenance staff. Both management & maintenance still tend to do a great job & they are very friendly. The complex is still very “pretty” but I wouldn’t recommend it to anyone with the direction they are heading.

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5. After being a part of this community for 4 years, I feel very much at home here. They’ve changed a lot over the years and there are gripes (as with anywhere I’ve ever lived), but the management team has always taken care us, namely Kiana and Delaney, who’ve been there since we moved in. I stop by when they’re not swamped and it’s nothing but pleasant exchanges that make us feel welcomed here. Seeing the constant changes and improvements, especially the new gym equipment, makes me feel like I’m getting the proper value of the rent. It’s a perfect location for dogs too with a great community of nice dog owners who’ve become close friends. Park Social has a great vibe and conveniently downstairs. I’ve thought about leaving here so many times but the community and staff have really become a second family for me.

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