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1. Birthday trip. Booked a trip for my birthday but we did not end up staying. Had called before booking and the person on the line who i believe is the owner was helpful. I had mentioned it was my birthday trip and i wanted to request an early check in and see about a few other details. the person reassured me it would be no issue. they said by 2 room would ready and they would make the trip feel special. when we arrived the gate was locked and we knocked for a bit before a guest eventually ended up opening the door. once inside we realized the spa had no staff. we tried to call to see about checking in and the same person from before answered. this time short and quick to place blame saying they would never promise early check in. when we mentioned the birthday and the bungalow we booked he was immediately apologetic realizing the mistake. the owner said room was not ready and we should come back at 4 for regular check in. no biggie. we decided we can grab food and come back. at 4 we get a call from the owner we the owner saying the room will not be ready until maybe 7. not sure how we went from “no worries come early and we will make your birthday feel special” to “actually i wont have it until maybe 7.” seems like one man is doing everything. definitely understaffed. possibly overbooked. will mention the owner did offer another night but our group had come from out of town for the occasion.

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2. This place is absolutely gorgeous. The vibe is absolutely phenomenal. One of the most beautiful seductive private hotel I have ever been to. It was literally breathtaking. It was a staycation for me and my boyfriend, and to say the least we thoroughly enjoyed ourselves and the vibe and atmosphere were absolutely impeccable. I highly recommend checking this place out. The spot just beautifully put together completely serene and just impeccably decorated. I can’t say enough good things about it.

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3. If you’re in the Palm Springs area and are searching for a nice private getaway the O Spa is the spot. Multiple heated pools and private mineral spas to soothe the body and relax the mind. They have a nice intimate setting and cozy rooms. Our room had a classic record player with a good variety of music genres. I noticed there weren’t any children running around screaming. Also, my apologies to the people whose room I accidentally walked into.

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4. We had a great time at the o spa, everything was clean and room was ready for us. The pools were warm and clean. Very relaxing stay. Housekeeper Ana really went above and beyond.

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5. UPDATE: refuses to give refund or answer any of our calls. AVOID AT ALL COSTS. And read for safety. This is a complete catfish. The rooms are tiny, furniture is falling apart, there was b lood on the sheets and stains on the wall. Needless to say it leaves little to be desired in terms of cleanliness or anything else. Towels all have brown stains. Comforter had what looked like a b lood stain. Showers have a window without curtains or blinds so strangers can completely see through the window when you shower. No room service, no drinks (not even water!!). There’s not even a phone in the room to call the front desk if you need something. And the number they leave for “management” is unreachable. We tried calling a dozen times about the room and they never answered or called us back. Room code doesn’t work. Rooms have issues locking. Also it’s located in an area that has an 85% higher crime rate than the national average – despite how it’s advertised as a nice hotel in Palm Springs. We ended up leaving and booking a new hotel. Just spend the extra $$$ and go somewhere else. Or stay home if nothing is available.

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