5 Comments

1. I often frequent this Home Depot while running errands; however today we needed to buy an appliance and needed some assistance. Twila immediately came over and started helping us with questions and information; I had a few inquiries about a particular model and she was extremely friendly and helpful from start to finish. It’s not often you see customer service at this level, she made shopping for a dishwasher a pleasant experience and I will happily continue to frequent this establishment because of employees like her. Please pass on our compliments!

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2. Really good store for lawn and garden, plus it is great for hardware and appliances. Service is usually pretty good with the exception of sometimes they don’t honor military discounts, but that’s ok. Huge parking area and has really good storage sheds for purchase.

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3. I only shop there for my Halloween stuff but the people there are always helpful with anything I need.

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4. What a nightmare. We’re at a month and a half now since we’ve started the process to have blinds installed at our new home. We went in, chose the blinds we wanted, and told them we want an interior shutter for the back door. The contractor came and measured a few days later and we went back to place the order for all blinds and the shutter. Well they couldn’t order the shutter because the correct measurements weren’t taken on the door so they told us we’d have to pay for another consult with a separate contractor to order a shutter. When I told them that wasn’t happening, they made it right and paid for the extra consultation so we were good there. So we went ahead and got the blinds ordered without the shutter for now to speed things along and get some privacy in our home. They called and told us the blinds were ready and scheduled the install, which my wife took off work for. The contractor showed up and told my wife she needed to look at the blinds before he installed them because he knew they were not correct. We ordered and paid for 2.5” blinds and instead, they sent him with 2” blinds and told him we were aware that they were not what we ordered and that we were okay with it (not at all true). So my wife calls and asks for a manager. She gets passed around on the phone and then gets a supposed manager. While she’s talking with him and explaining the situation, she can hear a female in the background saying she’s a liar and that we agreed to the 2” blinds. Complete disrespect to my wife. Well after a lot of back and forth, I went to the store, and completely started the order over. They refunded my money and created an entirely new transaction at which time I paid again for what we had already paid for once. They custom ordered 2.5” blinds and assured me they will be right and I would receive a call to reschedule the install when they arrived. Fast forward about a week and they call me to tell me the blinds have arrived and I can come pick them up when I’m ready. When I asked about the install (that I’ve already paid for) the lady had no clue what I was talking about. She said she would get the situation to the right person and they would call me right away. Well here I am 4 days later and still haven’t received a call to schedule the install. They have had my $1,000 and I have had no blinds in my house for a month now. Speaking to a manager apparently does no good what so ever. Once we have our blinds, I will not go through this store again for anything more than what I can pull off the shelf myself. Absolutely pitiful customer service.

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5. Lumber selection was very poor. I searched 2 full bins of 2x8s (probably 80 or 90 boards total) and barely found 11 serviceable boards…serviceable is being very kind…, they still had a lot of knots, cracks, twists, and bowing. The service was nonexistent. Easliy 4 or 5 “workers/ attendants” walked right passed me as I was moving around a lot of lumber and searching..not one person stopped to ask if I needed help. Which I did but I just pressed on to hurry up and get out of there. The cashier was pleasant, is about the only positive thing I can say.

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