Texas Roadhouse is a nationally recognized American restaurant chain specializing in steaks, ribs, sandwiches, and memorable Southern hospitality. With more than 200 locations across the United States, customers can enjoy fresh, high-quality meats and their signature deep-dish pizza. The dining experience emphasizes family-style servings, hearty portions, and an extensive menu that includes unique items like the Texas Roadhouse Patio Burger and authentic barbecue. Known for their Interior Dining Room and Patio Seating options, Texas Roadhouse provides a cozy, casual atmosphere that appeals to both individual diners and groups alike. Their commitment to quality, flavorful Southern-inspired dishes, and exceptional service consistently earns positive reviews and a loyal customer base.
📍 Location: 45255 Abell House Ln, California, MD 20619, United States
📞 Contact Us: (301) 737-6052
🌐 Website: https://www.texasroadhouse.com/locations/maryland/lexington-park?utm_source=listing&utm_medium=search
Rating: 4.4
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I’ve been a long time customer of Texas Roadhouse. I have visited locations all over the US as we moved around the country on military orders. I visited our local location on June 2nd and received the absolute worst customer service ever. I originally ordered a 12oz filet at $34.99. It came to me horribly overcooked and it was tiny. I don’t think it could have been more than 8oz. So I sent it back and told our waitress to go ahead and bump it to a 16oz. She asked if she could take my plate and I am used to them telling me to just box it and feed it to my animals or whatever. So I said no as I was at least eating the sides until my new one came out and that I’d just box it. She said ok no problem and brought the box. No mention of paying for it.
She came back with something I had never seen before in FILET cut. This thing had at least 4-5 ounces of fat and gristle. It was also undercooked this time. Her attitude was terrible thereafter. I had her bring the manager back to ask about the quality of the new steak. He said it wasn’t unusual to see fat in a filet and walked off. At this point I’ve sat here for 90+ minutes, didn’t have anything to eat except a salad and broccoli, my family was completely done and ready to leave. So I had to box my undercooked steak to eat at home.
The bill comes and they are trying to charge us for both steaks! I ask her what is going on and she’s like well you’re taking the first one home we have to charge. Uh no ma’am you aren’t! I gave her the box and asked for it to be removed. She came back and it’s removed but not entirely. Only $31.49 of $34.99. I’m so irate at this point. This whole time I had been calm, very respectful and never rude. To receive this kind of treatment is appalling. I wrote to the company the next morning and to this day no response 11 days later and I’m out $42.99 on the second steak that I had to go home and cook which didn’t taste that great having cooked it twice. $144.94 visit for terrible service. You might have just lost a loyal customer.
This place is only open for dinner. I like going here for special occasions! The portions are big enough for two. I get the prime rib, baked potato, and salad. You have to get there early for the prime rib. Sometimes it’s sold out.
My husband and I visited tonight (13Aug) around 9:20pm. I feel bad for not getting the names of the female hostess that greeted us and the male waiter that served us because both deserve recognition for amazing service (manager, if you’re reading this give those 2 a raise). We tried to eat quickly to be mindful of the time so they could close up shop for the night but we never once felt rushed or unwelcomed. The food was amazing as well and steaks came out perfectly cooked (big ups to the chef). This was hands down the best Texas Roadhouse location I’ve ever been too. Thank you to the staff for an awesome dining experience.
After the ladies at the front door greeted us it all went to hell asked be seated in a chair, not a booth. I have back issues and I was told no and then she stood there like I had three heads talking about me on the little Diggy they talk to each other on, our server, of course he was training another person act like they didn’t know how to take an order or what you want. It was rarely bad at Texas roadhouse not sure I’ll give it a try again.
We got a table right away during Mothers Day because we dine in early @430. Great waiter, always checking on us and getting us updated with our food. Warm dinner rolls were served right when we were seated on our table with unlimited peanuts upon request. My husbands steak was cooked to perfection while my sons 10oz Road Kill diner was not, but he was still happy with flavor.