Summarize this content to 100 words Sheraton Sonoma Wine Country Petaluma
📍 Location: 745 Baywood Dr, Petaluma, CA 94954, United States
📞 Contact Us: (707) 283-2888
🌐 Website: https://www.marriott.com/en-us/hotels/stssi-sheraton-sonoma-wine-country-petaluma/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
Rating: 4.1
#Sheraton #Sonoma #Wine #Country #Petaluma
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DO NOT STAY HERE! My Husband and I planned a weekend away and booked here. When we arrived we checked in and they told me they upgraded us because we are reward members. We got to our room key and went to our room. When we got to the room, it was not ready. Dirty bed, dirty dishes in the sink, trash not taken out, ect. We called the front desk but know one answered so we grabbed our stuff and went to the front desk. When we told them, all they said was “that’s strange, I’ll have house keeping go check”. After they confirmed they said it would be an hour before its ready. We decided to get food at the restaurant and started noticing how incredibly dirty the hotel was. We actually looked to stay somewhere else but everything was booked. We decided to stay and they let us know our room was ready. We went to our room and decided to go downtown. When we came back for the night at 11pm, we got to our room and I used the bathroom, our toilet did not flush. I called the front desk and they said there is nothing they can. We can either pack our bags or deal with it. We decided to just go to bed. We got up first thing and decided to leave a day early. I went downstairs to use the restroom and get us coffee and when I came back I had an email from them with my invoice attached. They charged me an extra $116.00 for the upgrade! I was livid. We went to the front desk to complain and they said I authorized it. Again I am a rewards member with free upgrades! Why would I pay for one? We told them our frustration and the front desk gave me my invoice and their mangers card and said to call and speak with her, there’s nothing they can do. I have been waiting for a week for this manager to call me back and she still hasn’t. This hotel needs better trained staff, a new manager and a huge remodel. It is not worth the price. On top of everything else, the TV did not work in our room. It wasn’t a huge deal to me because we were gone most the time but it’s still just another annoyance this hotel has to offer.
I stay with Marriott at least twice a month if not more. I have reached out to Marriott customer service last week after our stay. I called them today to see if there is any resolution. They told me the manager closed the case without discussing with them or me. This manager clearly is the problem. I will continue to use Marriott because this really has been my only bad experience with them.
Please don’t waste your money here. There’s a brand new courtyard marriott down the street, I’m sure you’ll enjoy your stay.
Our stay was so wonderful! The hotel and rooms are beautiful and clean. The beds are SO comfortable!!! Perfect after a long day of wine tasting. The staff were very accommodating of our needs and anything that came up to make sure we had a great stay. Definitely recommend!
A quick shout out for Heather at the front desk. Thanks for your help it was appreciated.
Had a late dinner in the restaurant. Our group had burgers and the Cuban sandwich with fries. Foo d tasted great and our server Julio was fun, attentive. I ansked our server to have the bartender surprise me with one of his best drinks. Danny (bartender) made me a fantastic cosmo. One of the best.
Thanks!
The rooms could use some renovations, but our room was clean and worked fine for us.
Everything was nice enough, but was shocked by the price, probably the most expensive Sheraton I’ve ever stayed at (and I’ll put out for context, I’ve spent >350 lifetime nights at various Marriott properties for work& vacation). Not bad, just not worth $400 /night
So far everything on I wanted on the website has been discontinued. The TV menu reads room service AM. I called to order breakfast before meeting. It has been disconnected
Second, on the website, FREE breakfast , NO free breakfast.
Front desk is inconsistent. Operator at front desk does not answer in timely manner. Evening room service closed before hours posted. NOTHING but bad information posted. Would Nerver pay this price again for this service.