Summarize this content to 100 words Shake Shack West Hollywood – Santa Monica & La Cienega
📍 Location: 8520 Santa Monica Blvd, Los Angeles, CA 90069, United States
📞 Contact Us: (323) 488-3010
🌐 Website: https://www.shakeshack.com/location/west-hollywood-cross-santa-monica-and-la-cienega-ca?utm_source=google&utm_medium=listing
Rating: 4.3
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This is by far the worst shake shack I have ever been to. I don’t like any of them, but sometimes I am with someone who wants a burger from there, but this one no one wants. I have been there before, knew it was a mistake, but I did not think it would mostly go in the trash.
This is a place where you order at the counter. They have eat in, take away and delivery.
The inside is sort of cute. It is not kept clean at all. Every time I have been stuck here I have had to clean and bus my own table. There are a lot of employees so what they all are doing is beyond me.
The person that took my order was nice. I told him I wanted my burger rare. Some of them have done that, some not. So, I asked to make sure and he said it was not a problem. We also ordered drinks and fries.
My burger and not only well done, it was burnt. I had to get up and take it back. I handed it to the most obnoxious employee I have come across in some time. As I was telling her the problem, she was tossing it behind her back into the trash (basketball practice maybe). She then said we only make them well done. I told her she just tossed it and now I have to wait for another one, can you at least no burn it. She was so so rude. When it came back it was burnt to a crisp. In the trash it went.
My grandson was to have a burger without cheese, as they only have awful American cheese, it came with cheese. He walked his back and another punt into the trash by this horrible woman. It came back with a new bun, with cheese still on the burnt burger. Back again, and this time they remade it and it was so gross, I tossed that in the trash.
We ordered lemonade that tasted like water.
Their fries are frozen and taste just like something from the frozen section in the discount aisle of a market.
We got up and left.
Never again. Dirty, bad service and gross food.
First time visitors to ANY Shake Shack, and we dined at the location at Santa Monica & La Cienega. Counter service restaurant, and we walked in, placed our order and were seated within 2-3 minutes. Within a few more minutes, our order was ready and we were treated to some pretty awesome burgers. I chose the Double ShackBurger, and Linda got the Single Hamburger with smoked bacon for an added cost. Pictures included, and we came away very satisfied.
Now, those of you following me know that I check out the restrooms on visits. This Shake Shack didn’t disappoint, in that the men’s and women’s (thanks to Linda) rooms were pretty clean and tidy.
Keep up the good work Shake Shack!
Good fast food to go if you are in that region. Clean, safe and tasty. The food will come tomorrow you as any other fast food restaurant. You pay more for the environment. But there you can stop and relax much better than any other place. Excellent for Sundays turism, or after riding your bike for a long time. Recommend the avocado choices there. The restrooms are clean but you need to ask for a password to use these.
A million stars, not just 5 !
We accidentally ended up here on Valentine’s, completely forgetting which day it was. And suddenly all the magic happened, the manager greated us to a candle-lit table, with flowers and a free meal ! We could not believe our eyes ! Full service with all the care possible! So heartwarming! It will be forever a fond memory, thank you Shake Shack and your wonderful team. It’s truly a flagship !
Shake Shack never disappoints! The burgers are juicy, flavorful, and cooked to perfection. Their crinkle-cut fries are always crispy and delicious. The service is friendly and efficient, making every visit a pleasant experience. Plus, the modern, inviting atmosphere is perfect for a casual meal. Highly recommend for a quick, satisfying bite!