Sentry Heating, Air Conditioning, Plumbing, & Electrical is a comprehensive service provider offering full-range services in HVAC, plumbing, and electrical systems. Specializing in residential and commercial properties, they provide expert installations, repairs, and maintenance for optimal performance. Their team of qualified professionals ensure safety, efficiency, and compliance with industry standards, offering solutions for heating, cooling, water systems, and electrical wiring. By combining quality service with expert knowledge, Sentry ensures comfortable, well-functioning living and working spaces for their diverse clientele.
📍 Location: 2490 Rocky Ridge Rd, Vestavia Hills, AL 35243, United States
📞 Contact Us: (205) 979-9864
🌐 Website: https://sentryheating.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp
Rating: 4.8
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The whole process was great. Other than spending the money! Justin made the diagnosis Ben made the sale Jamey, Alex and Austin installed the unit and Loren did some follow up work. There was not a slacker in the bunch. Jamie, Alex and Austin worked all day and into the night to make sure that we had air conditioning before the holidays. Loren was able to figure out and spent a lot of time fixing our second air conditioner right after the holidays I would give them all five stars. all were extremely pleasant to work with and Personable.
I had Sentry come out back in April to give me a quote on a heat pump replacement. Ben McCoy was amazing. Not only does he know HVAC (I’ve worked in the industry), but Ben and Sentry operate with the utmost integrity. Wonderful company with trustworthy employees. I ended up going in a different directions, but that wasn’t at all due to things within Sentry’s control. Highly recommend this company. They’re one of the good ones. You will not get ripped off with this company.
Kevin A. has been out several times and is always a great ambassador for Sentry. He is very courteous and professional. He goes a great job explaining what he is doing and keeps us advised on his progress. If there are options he carefully explains them.
I recently had Lauren from Sentry come out to fix our air conditioning and HVAC system, and I couldn’t be more impressed with her service. She was extremely thorough, answering all of my questions and offering great recommendations to improve our system’s performance. Lauren discovered that our HVAC wires had been switched, which had been reducing our system’s efficiency—a problem that had been missed during multiple previous services by other companies. Thanks to her keen attention to detail, our HVAC is now running better than ever. I will definitely continue to use Sentry for all future maintenance needs!
Over the past three years I’ve had Sentry come three times to work on my generator. #1 Tech serviced generator but did not refill with oil. #2. Tech installed oil then had trouble accepting that I did not want a service contract. #3. Tech said bad generator battery so I got voltmeter and showed him to be wrong (the battery clearly had a date sticker from three months prior.). So tech decided generator needed new battery cable clamps and he installed them and said all was well and I paid him. #4. Two months later a power outage and generator did not come in. I inspected and see that the new battery clamps are loose on the terminals. Called Sentry who said it was out of warranty and there would be a service charge. I protested and asked to speak to an owner but instead was put on hold then was told they would send someone but if the problem was not the new clamps I would be charged. I agreed and then no one ever came. Today I replaced the clamps as Sentry had installed ones that were too big. So to summarize: their technicians are incompetent. Their customer service is terrible. And they don’t stand behind their work.