Sears Appliance Repair provides comprehensive repair services for a variety of home appliances commonly purchased from Sears stores. Clients suffering from dysfunctional refrigerators, washers, dryers, ovens, stovetops, and other major appliances can rely on technicians experienced in diagnosing issues and performing repairs. The service aims to offer quick, efficient, and cost-effective solutions for ensuring customer satisfaction and prolonging the life of their appliances. With expert service, warranty honoring, and accessibility, Sears Appliance Repair stands out as a trusted option to maintain the reliability of customer home equipment.
š Location: 3755 Santa Rosalia Dr, Los Angeles, CA 90008, United States
š Contact Us: (323) 736-4171
š Website: https://www.searshomeservices.com/locations/ca/los-angeles/sears-appliance-repair/3755-santa-rosalia-dr?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair&SID=1033406&phone=3237364171
Rating: 4.4
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Extremely Disappointed with Sears Service.
I recently had a very frustrating experience with Sears regarding a diagnostic and repair for my noisy fridge. Hereās a summary of what happened:
* I called Sears to schedule a diagnostic appointment for my fridge. The appointment was set with a window of 8 AM to 12 PM
* I received multiple texts confirming the appointment and a call from Sears and the technician on the day of the appointment.
* The technician arrived diagnosed the issue and order the necessary parts. I paid for the parts in labor up front.
* I was informed that the parts would be shipped to my home and that I would receive a tracking number. I was also told to unplug the fridge the morning before the next scheduled appointment.
* I received texts about the shipment as well as a text the day before the appointment confirming it and asking for my confirmation.
* I called the series to confirm the appointment and received another text confirming my confirmation with the same 8 AM to 12 PM window.
* On the scheduled day I received no call text or visit from the technician after waiting for 5 hours I called Sears and was told that the appointment had to be rescheduled because I didnāt call to confirm the partās arrival. I was not informed about the need to call upon parts arrival and was not provided a number 2 call according to the texts Sears knew I had received the parts.
* This resulted in another day without a fridge and no respect for the 5 hours I had to take off from work.
* I am extremely disappointed with the lack of communication Searās part. The technician was fine but everything else was not. I am seeking compensation of a $175 for my lost time. This experience has been very frustrating and I hope Sears addresses these issues promptly. I should also mention the holding time of over 49 minutes on one call and speaking to 5 people in 4 different departments. I have emailed Sears with my experience and my request for compensation I have also mailed off a letter to the quote only spoke to a supervisor today who assured me it would be escalated letās see what happens!
P.S. Ruben, the technician, was professional and respected my request to use a pair of booties over his shoes, which I provided. He even offered to remove his boots. In a household where we donāt wear shoes in the house, this was very much appreciated.
The technician had been out to repair a loud humming motor on my mini split AC unit. He said he couldnāt remove the screw and the unit would need to be replaced but replacing that unit would require all of my units to be replaced since the system was 7 years old. I shouldāve been informed of that a few weeks ago when he initially looked at the unit. Now Iām stuck to find another company.
Technician excellent but customer experience with user interface horrendous. No way to talk to a human. Waited all day for tech to show. Never did. App continually provided misinformation. Would avoid if alternate available.
My LG washtower needs repaired. I know its the drain pump. And the tech they sent out knows its the drain pump. But the sticker with the serial and model number has someone disappeared, and so without he said āthere is nothing he can doā. We waited weeks for this appt. NO one ever said without the model number our technicians are clueless and have NO way of knowing what part to get. This is a machine that is less than 7 years old, probably 5 years old. There canāt be that many diffeent pumps that fits it. He seeemd green and under educagted in the field. I will be considering canceling my warranty with Sears Home. I am severely disappointed. He couldnāt even give me a direct number to ANYONE to get manager level assistance beyond him.
He was exceptionally, he told me the water heater should be flushed out to our water system. I told him, no one every told me, so it was never done, inwhich he did it for me. Cesar was very knowledgeable .