5 Comments

1. If negative stars were available, this would definitely be the occasion for this and it has taken me months to write this review about disgusting and circus like behavior has to be accounted for.

   I forcefully stayed for my full term lease, always paid my rent on time with the exception of 1 month, no animals, no kids, very clean and followed their polices accordingly. However hypocritical, condescending, and inarticulate attitudes mixed with a “honcho mentality” doesn’t mix well .. all encounters I had via phone/email/in person with everyone accepts zero accountability for anything with pure obviousness on purpose with a badger underline tone.

   I was attacked by their leasing agent with a letter opener and the most appalling egregious unprofessional things a-raised like I had to reach out to management the day after the incident, the employee that worked under her stated on multiple occasions before the initial incident that she had issues with other tenants, maintenance jobs would take months on top of months to be completed, management does not respond until something is crucial, personal property vandalized due to them stating no personal locks were allowed on manual garages, I was not let out my lease after being attacked on camera, walk way conditions were not always appeasing, workers will enter unit with no notice (KN
   OCK OR CALLING OUT), office staff was either not knowledgeable or had a bad attitude.

   I will over emphasize to anyone DO NOT MOVE HERE especially if you are a woman, its unfortunate that this company manages its property the way it does and the customer service standards are just as low from people in management positions such as Brain Arrasmith and Angel Funes and Andre Roberts is ridiculously naive. I was continuously bullied, target, pushed to be oppressed and even called a liar (EVEN WITH PHOTOS/AUDIO/VIDEO), it really felt like a mini hell and I feared for my safety on multiple occasions because I could not leave and I was raised in Inglewood and I am nothing but appalled. Cases are still pending, Department of Equal Housing and Fair Employment complaint was filed and lawyer was obtained.

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2. Emergency line literally doesnt go through due to a backup of messages, and there’s no other way to get in contact with management. If you have an emergency issue, good luck.

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3. They have increased management so tenants problems get taken care of that same day. Once a task is started, it will be finished that same day or the next day. They have porters working around the clock to make sure the properties get clean & remain that way. The only thing I would change would be these old windows but besides that, these apartments aren’t bad at all ….

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4. Would not recommend trying to rent from Santa Rosalia their customer service is the worst I have experienced when trying to rent an apartment. It takes 20+ phone calls to reach someone in their office. In addition to being very hard to get a hold of they are not upfront and honest about their application process. We were advised multiple times that the application is on the managers desk and will be completed “Today” . However that day will pass and they will not keep you up to date on whats going on. After day 16 of the application with not being accepted or denied we withdrew and lost 80$ in App Fees. Buyer Beware.

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5. almost three weeks and they haven’t even looked at my application. I call them every day multiple times and it takes tons of calls to finally get an answer and when I do it’s always my leasing agents ‘day off’ and he will ‘call me tomorrow’ then when I call again the next day they say the EXAXT SAME THING every day of the week. I’m pretty sure this is just a scam so they can collect their application fees but never actually look at a single application. Absolute nightmare – don’t waste your time or money.

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