Effective Date: 01/01/2024

Thank you for choosing VirtuLands, the cutting-edge NFT selling and staking platform on the Polygon Blockchain. Our Refund and Returns Policy is designed to ensure a transparent and fair experience for our users.

NFT Sales:

If, for any reason, you are dissatisfied with your NFT purchase and the NFT has not been sold within 2 hours from the time of purchase, you may be eligible for a refund. To initiate the refund process, please contact our customer support team at [admin@virtulands.com] within 2 hours of the purchase timestamp. We will assess the situation promptly and process the refund accordingly.

Member Subscription:

For our valued members who subscribe to premium services, we understand that satisfaction is paramount. If, at any time, you find our subscription services unsatisfactory, you have the option to request a refund. Please reach out to our customer support team at [admin@virtulands.com] to express your concerns, and we will work diligently to address your issues.

Conditions for Refund:

1. NFT Sales:

   • The NFT must not have been sold within 2 hours from the time of purchase.
   • Refund requests must be initiated within the specified timeframe.
   • Refunds will be processed to the original payment method.

2. Member Subscription:

   • Refund requests for member subscriptions must be submitted within a reasonable time frame.
   • Refunds will be processed based on the remaining unused portion of the subscription.

Contact Us:

If you have any questions about our Refund and Returns Policy or need assistance with the refund process, please contact our customer support team at [admin@virtulands.com]. We are here to ensure your experience with VirtuLands is smooth, enjoyable, and meets your expectations.

Please note that this policy is subject to change, and any updates will be communicated through our official channels.

Thank you for being part of the VirtuLands community.

VirtuLands Team