Summarize this content to 100 words Ramada by Wyndham Birmingham Airport
📍 Location: 5216 Messer Airport Hwy, Birmingham, AL 35212, United States
📞 Contact Us: (205) 719-1656
🌐 Website: https://www.wyndhamhotels.com/ramada/birmingham-alabama/ramada-birmingham-airport-birmingham/overview?CID=LC:wmcic5n98gs1g0r:13113&iata=00093796
Rating: 2.8
#Ramada #Wyndham #Birmingham #Airport
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After reading several negative reviews about this hotel, I was apprehensive about my stay here. However, to my surprise, it wasn’t as bad as I had feared. The hotel’s condition is evident as soon as you enter. While the lobby seemed a bit outdated, the front desk agent warmly greeted me with a smile, making a good first impression. I overheard her interactions with other guests, and she was equally kind and helpful to them.
Despite the noticeable lack of air conditioning in the hot hallways, the operational elevator quickly took me to my room on the 4th floor. Although the hallways were warm, they were quiet and free from any unpleasant odors. The old vending and ice machines I passed by seemed like they were on their last legs.
Upon entering my room, I was pleasantly surprised. The bed was neatly made and very comfortable. Despite some known drainage issues in the bathroom, such as standing water in the tub and slow drainage, as well as problems with the toilet and sink, they were manageable without needing to contact the front desk.
This hotel is conveniently located near the airport with ample, well-lit parking. If you’re seeking a budget-friendly option close to the airport that’s decent enough for a short stay, this could be the place for you. While I might consider staying here again, I believe I could find better accommodations elsewhere.
This started out to be a good stay and quickly went down hill we stayed for 3 nights and was only given wash cloths for the 1st night ( 4guest in our room) was told other nights they didn’t have any to give and ended up using a big towel you dry off with to bathe. Unacceptable in my opinion. Not to mention the breakfast area waiter was RUDE and just hung her hand in my face like I knew what she needed I found out she was looking for breakfast voucher. Vending machines took our money. Then after check out they CHARGE me the deposit claiming the housekeeper stated we SMOKED in our room definitely didn’t happen I have 2 young children and smoking isn’t even allowed indoors even at my own house. If they review the cameras they would see that my husband actually left and went outside multiple times to smoke! Was told management would be there at 8pm for me to dispute the charge but when I called back management wasn’t there. I feel like they stole from me and this is not acceptable!
Edited to add its now almost 3days since check out and still cannot get I touch with a manager to discuss the charges. I keep being told management isn’t there until 8pm and every time I call after 8pm he is not there. Sounds like RAMADA by Wyndham NEEDS to clean out with a new front desk clerk, new kitchen server and management!
EDIT AGAIN: it’s been 16 DAYS since check out and I still have not gotten a call from a manager. Matter still not resolved! AWFUL CUSTOMER SERVICE!!!!!
Do yourself a favor …..
STAY FAR AWAY FROM THIS PLACE!
I really enjoy staying at this hotel. They have a full bar and kitchen. Rooms are always clean for they also have free shuttle ride to and from the airport, and breakfast is included.
The lobby STINKS like the back end of a curry restaurant. They discourage the use of the pool and only open it from 4pm-8pm. I got stuck in the elevator for over 10 minutes, and when it finally went down, it shuddered and shook the whole way. I went downstairs to get breakfast and was told I needed to get a ticket from the front desk. After waiting 30 minutes for someone at the front desk, I had to go in the kitchen and ask the one and only cook for food. Also, the shower head barely went up to my shoulders, and I’m only 5′ 10″. Would I stay here again? Absolutely not.
I wasn’t allowed to stay here because the manager tried to charge me $100 for my service animal. However the paperwork says $50 so I asked and the gal at the front desk laughed at me the whole time. The manager told me he didn’t care what federal law says and refused to show me the policy and federal law that says service dogs are pets. They are not. They are medical equipment. I will be reporting this to Wyndham for discrimination and refusal to allow me to stay here. This all happened at 11:00 pm. Thanks Hugh for your disgusting behavior. So much for southern hospitality