Summarize this content to 100 words Plumber 2 The Rescue
📍 Location: 3871 Huron Ave, Culver City, CA 90232, United States
📞 Contact Us: (310) 988-9003
🌐 Website: http://www.plumber2rescue.com/
Rating: 4.9
#Plumber #Rescue
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Edwin is friendly, professional, detail-oriented and fast. He did a great job today replacing all the drain pipes under my double-basin kitchen sink. I’ve used Plumber 2 The Rescue for ten years now, and they are always the best!
Personally, George was a great guy. In terms of the plumbing repair experience, this was not a great one. Some of the issues were because the shutoff valves weren’t working as intended, which led to extra difficulty in getting a valve replaced, but some of the issues were avoidable and signs of poor planning and business practices that, while standard in the industry, don’t value the customer as much as making more money.
Despite having a picture of the valve that they needed to repair or replace before coming, the plumber took 2 trips to supply stores to get parts. This means that they spent 2-3 hours just driving to get supplies that they could have prepared ahead of time. Of course, they billed me for that time in addition to jacking up the price of the materials by 40% for extra charges of $300-$400. This could have easily been avoided with better planning. All they had to do was ask for some better pictures of the valve if they needed them or ask me to buy my own replacement.
While increasing prices of replacement parts is common, I’ve also had plumbers that focus on charging for their labor and skill only and either give me the option to buy my own parts or just ask for reimbursements for parts. Contractors that try to earn money on both parts and labor are far more likely to recommend parts that aren’t needed or are more expensive since it’s in their best interest to do that and earn more money. Plumbers that just charge for their skill and labor tend to be more honest.
I also ended up pulling out a clothes washer on my own and using a half dozen towels to clean water they got all over the floor because they didn’t properly prepare the area they were working in. The water not shutting off properly wasn’t the plumber’s fault, but not being adequately prepared in case there was leaking water was something that could have been done better.
Would I use them again? Maybe, but probably not. I’ve had enough good contractors to know that there are better options out there than Plumber 2 the Rescue.
I called regarding a leak and Josh came out the same day. He identified the issue and guided me perfectly. Really appreciated it. 11/10
I was very impressed with the quality of service I received from this plumbing company. This plumbing service is top-notch! Their prices are fair, and they do great work. The plumber who came to my home was friendly and explained everything he was doing, which made me feel at ease.
Very pleasant experience.
Britney: very kind, pleasant, professional costumer service. Scheduled the appointment pretty much right away,, and the service was done within 2 hours of my initial phone call. Super fast!
George was very professional, experienced, works fast, gave honest and useful advices to me. Very kind.
I will definitely call this company again soon, for vanity installation, and in the future they will be my “go to” place. Honest nice people, prompt service, very reasonable prices upfront, no hidden fees.