Summarize this content to 100 words Planet Fitness
š Location: 8050 Hwy 72 W, Madison, AL 35758, United States
š Contact Us: (256) 724-0990
š Website: https://www.planetfitness.com/gyms/madison-al?utm_medium=organic&utm_source=extnet
Rating: 4.4
#Planet #Fitness
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Great staff. Very friendly. The best planet fitness weāve been to. Wide selection of equipment for the most part. Sometimes it gets very busy which can be frustrating when the equipment is being hogged by people playing on their phones. I like to get in, get a good workout in, and get out! The air conditioning is a nice touch since Iāve been used to working out in a garage
Great staff, super friendly and they keep the place as clean as possible.
The people that come here are AWFUL! They hog the machines and just sit on their phones, or they hold the machines for their workout buddy and spend more time chatting than anything.. even though they know youāre waiting. Itās worse when machines are out of service, which is often. Itās become so frustrating to work out before work. Iām considering finding a new gym, but Iām thinking inconsiderate people are EVERYWHERE.
Terrible customer service. I walked in to tan, 2 black guys standing behind the counter, staring down at their phones. No welcome, no greeting, how you doin or anything. We didnāt even make eye contact until I got to the counter and again no words whatsoever. I had to tell them I needed to tan, how long and in what type of bed. Not one word came from either of their lips as they continued to stare down at their phones. Iām old school, an older white guy and customer service is everything. You wonāt get it here. I believe customers come before gaming on your phone, checking your texts or emails. What do these guys do anyway? Get paid to stare at their cell phones all day? After I finished tanning, again, I went to the counter and not one word. No thank you for coming in, have a nice night ā¦ NOTHING. Borderline rude but certainly not cut out for a customer service position. The gym itself is nice but they need to revamp their customer service dept. Welcome to post COVID customer service.
I go every other day and itās been good and convienent. They donāt have some of the newer machines but itās a good sized planet fitness. It also can get pretty crowded. But thatās really any pf that Iāve been to! Facility is very clean and maintained by staff and the staff are all friendly too ā¤
Love it! Great price and it has everything I need for a good workout. Internet cuts off and I have a hard time keeping a connection at this location. I have limited Internet on my phone plan so itās important to be able to connect to the Internet to listen to music and podcasts while working out. Today it wouldnāt connect and said connection has failed. Once again it wonāt connect fix the Internet. Your other ones donāt have this problem but Madisonās Internet sucks!