Summarize this content to 100 words Piggly Wiggly Clairmont
📍 Location: 3314 Clairmont Ave, Birmingham, AL 35222, United States
📞 Contact Us: (205) 252-0684
🌐 Website: https://thepigbham.com/
Rating: 4.4
#Piggly #Wiggly #Clairmont
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Good store. Great wine selection and lots of specialty items. Produce department is not their strong point, and prices on everyday items are higher than other stores, but the staff is great and deli has a great breakfast. The location is so convenient that it and the staff more than make up for any shortcomings.
Store is clean and prices are reasonable. Employees act as if they can’t hear and can’t speak. No joke I looked right at the checkout girl and said “hello, how are you” and all I got was a glance and no words. I inserted my card to pay for my groceries and then asked if I could have a receipt again nothing was said by the checkout girl or the guy bagging my groceries. I’m pretty good at identifying people with a hearing deficit due to the job I have and I am certain neither of these people have an impairment . They are simply unwilling to talk.
I did not get a receipt, I suppose I would have had to find a manager to get that.
Great Store! I was assisted by a young man I believe he name was Luke,he was very helpful in showing me a item I was trying to locate,it’s difficult these days to find good help and good workers and this gentleman was a credit to his profession! The store would benefit from having more employees like Mr. luke!
The manager, Ciro Lopez, is actually insane and on a power trip. He printed a picture of me and my friend and taped it to the store’s front door accusing us of stealing. I was sent the photo by another friend, and when I went to go clarify what happened Ciro continuously spoke over me, yelled at me, and was just overall condescending. He was yelling to the point that everyone at the cash registers, staff and customers, were looking at us and I was in my Children’s hospital scrubs and badge because I was about to go in for my shift. The day before a cashier doubled scanned my singular box of croissants. He called for customer service to help him remove one of the scans, but after 5 minutes no one came. I was ready to go and simply offered to just get a second box so he could check me out already and I could pay and leave. Todd, the cashier, happily agreed and printed my receipt. There was another staff member who was bagging my items who witnessed this. My friend and I grabbed my bags and headed back to the bakery section to get the second box of croissants. As we made our way from the registers back towards the bakery, the bag boy complimented my friends outfit (just to emphasize that he watched this interaction about getting the second box and then watched us walk back into the store). When I tried to recount this to Ciro, he wasn’t having it demanding, “Leave now! You can never shop in this store again!” and he called for the officer on duty to reinforce his commands. We eventually clarified with the cashier, Todd, that my story is exactly what happened, but Ciro continued belittling me saying, “Well that has to go through me. That should have been handled through customer service.” And I rebuffed, “Why would I know that? If your employee tells me to do x, y, z and that it’s okay, why would I do anything different??” Yet he stood firm that I was in the wrong even though I didn’t steal and was following the instructions of HIS employee. He kept trying to say, “Well it looked sneaky. You guys were in and out so fast so that’s why I thought blah, blah, blah.” We walked around at least 20 mins, and like I said stood at check out for at least 5 minutes, where he actually stood as well but a few registers behind Todd. He never admitted he was wrong or apologized, and I still had a crowd of people watching me as I left the store fuming and even kids in the parking lot were looking at me. This was the most disgusting customer service I’ve ever experienced, and it’s something I never would have expected to ever go through.
I gave this store a bad rating a year or so ago. I revisited on 6/6/24, and I was extremely impressed by my experience. Great selection of wine, meats/seafood, produce, and more. Great sale on items that I needed. Friendly and helpful staff. Thanks!