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1. I had planned to sign up for personal training 3x per week, but I quit after two sessions. The trainers I worked with were very nice and competent, but the club was filthy. In this post-Covid world, this was a deal breaker for me. I started warming up on a treadmill and noticed sweat stains all over the screen. When I finished, after searching for them, I found cleaning spray and towels. I cleaned the machine and the towel was disgusting. It was filthy! I noticed there were no signs instructing members to clean equipment when they were finished and there was only one spray bottle for the entire room, hidden behind a pillar.

   Then, I started working with the trainer and she even noticed a puddle of sweat on the floor that no one bothered to clean. I told her how grossed out I was by those things so she offered to clean each piece of equipment before I used it. By the end of my session, her cleaning towel was black. Everything I touched had been filthy before she cleaned it.

   I loved the fact that they had private “cabana style” locker rooms and I didn’t have to shower in a public locker room, but they too were outdated and dirty with trash overflowing, dust balls on the floor, and cheap Dollar Store quality body wash (empty) and no shampoo or conditioner. One of the trainers graciously let me use her shampoo and conditioner the first day, but the fact that there were no sealed dispensers for these things (a simple addition) and there were just empty bottles of cheap product in the showers spoke volumes about Management’s concern about the customer experience.

   The outdoor workout area could have been great, but it was covered in dirt and leaves and not at all a place I would want to workout. The glass on the doors and windows is dirty, the door to outside has kickmarks on it and is in need of paint, the weight benches appear to be from the 90’s, the bands (which you have to put your hands on) are covered in black dirt, etc., etc.

   How hard is it to run a leaf blower for a few minutes and wipe down the equipment? And, the first cabana locker room I used had beadboard hap-hazardly wrapped around the sink. How much does a single vanity at Home Depot cost? Seriously? How much does it cost to add a sign to the door of the cabana rooms that you can flip to occupied so people don’t knock on the door when you are using it? These things matter to people who have belonged to other facilities that make them a priority.

   Instead of standing around chit chatting with each other, the staff should have been always cleaning something when they weren’t busy.

   Garrett, the owner, gave me a long sales pitch when I joined about what a great, award winning facility he had. He went on and on about awards he had won and was extremely full of himself. I emailed him when I quit to explain why, and he responded saying that he was very sorry and concerned about my experience and wanted to speak to me by phone. I was optimistic that he was truly interested in what I had to say. But, when he called me, all he did was give me another sales pitch and tell me that no one had ever complained about cleanliness before… not possible in my mind. He did give me my two sessions for free (a positive) and asked me to consider them in the future. But, he did not indentify any changes he would make. This told me, very clearly, that he had no intention of fixing the problem.

   Cleanliness is a very easy thing to rectify and should be a bare minimum that a facility that involves a lot of germs and bodily fluids (particularly post-Covid) be cleaned on a regular, if not constant, basis. It’s too bad that they don’t care enough to meet minimum standards of cleanliness. I would have liked to continue because everything else was great. I loved the fact that the club is dog friendly and the trainers I worked with were qualified and personable. The problem is Management. They need to drop the ego and the sales pitch and clean up their facility. If they did that, I would start believing the sales pitch.

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2. I’ve been a client of PE for the past three years. I started a pre-hab program prior to my initial total knee replacement surgery. Lindsey and Josh created a program that prepared me so well for my procedure that I was driving after two weeks. I had the same result training with Lindsey and Charlie for my second right knee surgery, with the same result.

   I’ve continued with Gary and Charlie, and my mobility and rehabilitation has been remarkable. I can’t say enough good things about the entire staff. They’re caring, challenging and generate results. Personal Edge is the absolute best!

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3. I have used Personal Edge personal training services for almost 16 years, usually 3 days a week but at times 5 days a week. And now 24/7 access to the facility for personal use is icing on the cake. Over these years, I have had about 10 different trainers and every one has been top notch: knowledgeable, qualified, personable and friendly. No gymtimidation at Personal Edge. They serve young and old clients alike..something for everyone. I am trusting PE to keep me fit and as young as I possibly can be for the rest of my days.

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4. Personal Edge is an fundamental part of my life now and has become a major driver in helping me reach my personal and professional goals outside of the gym. Incredibly knowledgeable, approachable, kind, caring and supportive trainers, they’ve become like family to me. Hands down, the most important part of my day!

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5. PEF is a game changer. The level of attention and expertise that went into my knee rehab has been top notch. Pre and post pregnancy training is excellent. Highly recommend!

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