Summarize this content to 100 words Pep Boys
📍 Location: 1347 S College St, Auburn, AL 36832, United States
📞 Contact Us: (334) 501-8969
🌐 Website: https://pepboys.com/stores/al/auburn/1347-s-college-st?storeCode=1598
Rating: 4.2
#Pep #Boys
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I called ahead of ordering to ensure a tire would be able to be installed in the morning if purchased and key drop off was performed. I was able to book and purchase online with ease, but when I arrived, they said the confirmation I received didn’t confirm anything and that the tire was not in stock nor paid for despite my receipt/confirmation of both. The tire was not installed until after 3pm (much later than “only takes about 30min and can be completed in the morning”) And we had to pay an extra $100 for the tire that was in stock because their inventory was wrong!
The service is great. The receptionist is approachable and pleasing. The techs working on the cars are good at their job. You can either walk-in or schedule your service. They do tell you if there are more to be fixed or replaced. And will let you know the cost of the entire service before they proceed. The waiting area for customers have a comfort room for male and female, have tables and chairs and is clean. They are located in College St, Auburn, AL and is walking distance away from other businesses such as restaurants and coffeeshops. They open earlier than other auto/tire shops in the area. The waiting time is not that bad. They accept payments via credit,debit and/or cash.
The gentlemen at this location went above and beyond in getting my compressor replaced before I had to drive back to Texas. After being quoted 3 times the price by Midas, these men got the part from out of town, and the mechanic who did the repairs stayed late on his last day before vacation to get us set up. I cannot recommend them highly enough.
The service manager, Sterling Reese, was wonderful. He was very up-front about my tire. He continued to look for something that was in my price range, especially since I came on for a patch job. Thank you, sir.
The technician, Mello, was very friendly and kept me laughing. Very nice and professional 👌🏾
I had a low tire pressure light come on but the the tires did not show any signs of losing air. I called the team, they were extremely friendly and courteous. They did a thorough inspection and didn’t find an issue, giving me the peace of mind my tires were ok. They were great to communicate with and I really appreciate their honesty.