Pep Boys is an American auto parts retailer founded in 1957 by brothers Mario and Thomas Pepillo. Known for their iconic yellow storefronts and vibrant checkered floors, Pep Boys has established itself as a key player in the automotive parts and accessories industry. The company offers a range of products, including tires, batteries, brakes, and auto repairs, catering to both individual car owners and small businesses. With multiple brick-and-mortar locations across the U.S. and online services, Pep Boys remain committed to customer service and value. Their reputation for affordability, convenience, and a long-standing customer base has kept Pep Boys competitive in the market for decades.
📍 Location: 3025 McFarland Blvd E, Tuscaloosa, AL 35405, United States
📞 Contact Us: (205) 556-0934
🌐 Website: https://pepboys.com/stores/al/tuscaloosa/3025-mcfarland-blvd?storeCode=1589
Rating: 4.2
#Pep #Boys
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I came in to get the front and back brakes, along with an oil change. It was quick and easy checkin. The customer service rep was very informative and friendly. They updated me along the process since I dropped my car off for service. Checking out was super easy well and that’s service rep was very friendly as well.
Made an appointment online. Showed up early. Was told “this is the first I’m hearing about it” when I showed up and explained the appointment. Then the person up front confirmed I had an appointment in the system, but he wouldn’t be able to get to me today. Then he stated he didn’t have the filter.
It’s cool that they didn’t have the labor/equipment to do the job, but I’d have liked to be informed before I drove across town for said appointment.
After having a flat tire and having to ride around with my donut, I knew that I had to find somebody on memorial day that was open and able to help me. I drove into Pepboy and although they did not have my tire size, they showed me that my tire had been punctured and was not able to be repaired. They went extra step. They called around to other stores that were open on Memorial Day and found one that had my size tire. That is customer service, supreme customer service!!
This shop does great work, but it’s hard to leave a positive review when one of their employees literally smells like death. He walked in the door and immediately filled the whole waiting area with B.O.. The smell lingered long after he left the waiting area and honestly ruined my afternoon. I understand these guys are working hard in the heat, but an obvious lack of hygiene is repulsive. Please address this for the sake of your customers.
I love our local Pep Boys! I make an appointment, and I’m in / out very quickly.