5 Comments

1. I have never worked with a better salesperson than Ivy at Pacific Sales!! She was so nice and kind and patient with our multiple questions across various appliance categories. She made suggestions and gave us pros and cons without pressuring us into purchasing. Ivy realized that this was a big purchase for us and allowed us to email her pictures of our current kitchen appliances and set-up so she could better understand our needs. She was very responsive to my questions, gave us superb personal attention on two separate visits
   and is incredibly knowledgeable of the product lines at Pacific Sales. She was also able to balance the (sometimes) differing ideas of both my husband and me and help us to compromise and find products we both liked (part marriage counselor as well, LOL)! I wish we had more items to purchase from Ivy – it was that great of sales experience! We will definitely be back to Pacific Sales for any future needs and will work with Ivy! Highly recommend her and this store!!!!

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2. I needed a new cooktop stove and Jordan from Pacific Sales was fantastic to work with! He went above and beyond to help me select the right product for my dimensions and my budget. He was kind, courteous and I would recommend working with him and the staff at Pacific Sales. Andreas was also very kind and helped me load my new purchase in my car. Thank you!

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3. Worst shopping experience ever. I made the purchase two months ago after the crew did the measurements at my home and gave us the model number for purchase. I was expecting my order a week after, but the order got postponed to a month later without letting me know until I called them at the end of the day they were supposed to deliver. Finally when they came a month later, I was told that it didn’t fit, and the measurements from previous crew was incorrect. I went back to the sales person, and was told that different crew might have different measurement and they would send the same crew did the measurement to do the installation. Then the nightmare started. The delivery and installation kept getting either postponed or cancelled at the end of appointment day WITHOUT letting me know beforehand. I had to wait for a whole day on the appointment day, and then found out the next day the order was cancelled and needed to be rescheduled. I even called before and on the appointment day several times to re-confirm it can be done, and was told it’s on the delivery truck and I would receive by end of day. After they missed the appointment, when I called customer service they just said sorry and promised they will not miss again next time but same thing was going over and over. I just cancelled my order after another missed delivery today, and decided not to waste time with them no more.

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4. Great selection, knowledgeable sales team, Joseph was especially helpful he was very patient in helping my mother select a new dishwasher by going over several models, answering all her questions and making sure she got the right model for her needs. Joseph also was ver responsive in answering her questions and concerns after purchase and helping her understand some of the settings.

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5. Jordan Pantano helped me from selecting a dishwasher model to arrange delivery and installation.
   He was the best salesperson I have ever met. 100% recommend him!!!

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