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1. I wandered around the store for 20 mins without being greeted by anyone. I asked 2 different individuals where I could find customer service and was redirected to various locations. I came in to get a shoe repair and was told I could go up to any register for assistance and there was not one rep by any register. My red bottom sole started peeling off and it was a pain to get any consistent assistance via phone or in person. When I was able to get assistance after 20 mins, the interaction with the female shoe sales rep was pleasant and informative.

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2. Went in today and saw they had added Xerjoff collection which included 9 different fragrances. I was very surprised and excited to try these fragrances I sprayed 6 bottles and was rudely interrupted by a security guard telling me that was enough and I couldn’t spray anymore. He continued to follow me around the store and even went as far as to say “You’re just itching to spray that cologne, huh” and then said “You shouldn’t have wasted all your sprays” when there wasn’t any sign stating this “policy” which was overall uncomfortable and unprofessional. Take your fragrance shopping to another store like Bloomingdale’s or Sephora.

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3. Catherine Sun, sales associate at Cle de Peau is the most disgusting, unprofessional, rude, greedy, and terrible person I have ever met. Her focus is all about “how much commission I can get from my customers?”

   Even if I told her not to contact me again, she called me a number of times just because she wants her sales. She rarely respected my requests or decisions, because all she cares about is how much money she can make from her customers. She has been always aggressive and greedy when it comes to selling the merchandise, called me a number of times to try to force me to buy more, saying “Akiko, it’s time to buy your Synactif Cream!” (Synactif Cream costs $1,125) especially during gift card promotion period or Gift with Purchase period even if I have enough Synactif Cream I bought previously. It was obvious that she doesn’t consider customers’ needs or doesn’t listen to customers’ requests, and I am fed up with her.

   Because of her, I completely stopped buying from her and started buying elsewhere, and I am very happy with my decision. Just seeing her at Neiman Marcus makes me feel very disgusted. It is hard to believe that such a high-end store like Neiman Marcus has unprofessional employee like Catherine Sun.

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4. Neiman Marcus is my new favorite store. We don’t have one on Maui so this was actually my first shopping experience. First impressions walking in, this store is massive so it’s easy to get overwhelmed with everything. It kind of reminded me of a high in Macy’s. We walked in on the first floor & was greeted by a sales person in the beauty department. Out of the corner of my eye I noticed the shoes & purses to my left. Making a b-line over to a table that looked like red bottoms. To my surprise they do carry the designer I’m always keeping an eye out for. I picked up a shoe & put it back down when I saw a sale rack in the back. I was surprised to find one that fit me, size 4.5 & another shoe that I wanted but was too big. It only took a few minutes of browsing before I was offered assistance. Of course I said yes & tried both on. I wanted both but went with the shoe that fit. Except I didn’t pull the trigger until I roamed around the rest of the store. There were plenty of sale tables set up throughout each department for their end of the year/winter sale. There were some beautiful dresses that were tempting. Even a candy section next to their in store restaurant. With still so much to discover & explore. One birthday weekend getaway wasn’t enough to absorb everything this store had to offer. However as a hunter of sales I was pretty stoked to find a pair of $800 shoes for almost $500 off. I’ll definitely be keeping an eye out for more sales to add to my new red bottom collection. Until next time.

   Xoxo,
   ChelsieFletcher

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5. Went here after disappointing visit to Nordstrom. What a great choice. I was greeted by Mimi. Told her exactly what I was looking for and we went throughout the store picking out items. She put together some fantastic outfits. She also introduced me to Jade, who did my makeup for the event.

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