The Mission View Inn & Suites in Mission Valley, San Diego offers accommodations within close proximity to iconic attractions, including the San Diego Zoo. Guests can readily enjoy a variety of experiences such as animal encounters, nature walks, and educational programs at the Zoo. The Innâs strategic location enhances visitorsâ stay by providing convenient access to these popular features. This synergy between accommodations and local attractions exemplifies how the Mission View Inn & Suites serves as an ideal base for explorers of the region. Ensuring a comfortable stay while being just steps away from engaging with wildlife and natural beauty makes it an exceptional choice for travelers aiming to immerse themselves in San Diegoâs exceptional offerings.
đ Location: 641 Camino del Rio S, San Diego, CA 92108, United States
đ Contact Us: (619) 295-6886
đ Website: http://www.missionviewinn.com/?utm_source=Google-Map&utm_medium=Maps&utm_campaign=free
Rating: 3.4
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Do not recommend. Our first room smelled of mold and cigarettes. We requested a new room as we have a baby and none of us want to breath that in. Got a new room and it was âfineâ⊠there was definitely mold in the bathroom. Hotel claims to be 100% smoke free but the room next to us was very obviously smoking weed and it was smelling our room up. My biggest issue is when they switched our rooms they messed up our reservation in their system. They had us in a completely different room so room service thought we were squatting. The room we had been in was empty in their system so they could have rented it out allowing someone else to have working keys to our room⊠absolutely unacceptable. They also messed up the amount of days we were staying so they âchecked us outâ a day early deactivating our keys to our room and than having to charge us again for the proper amount of days. Of course there was no manger to talk to. We were told he would be in the next morning but conveniently he called off sick so we never got to talk to him. We talked to a supervisor and she offered us a $49 refund⊠slap in the face for the major safety concerns they made us face with a baby.
Had a scheduled booking for a vacation with a group of friends and my fiancĂ©. We had two separate rooms; one room had stains on the couch, which was disgusting, and I would not want to sit on. The other room was not even ready and waited an hour and still waited. We passed by the room that was supposed to be for our friend, and the room was absolutely horrific. Pet feces, pet food, and trash everywhere. Absolutely disgusted with the hotel manager and the property overall. Very rude and a liar. He said he would issue a refund and denies answering the phone to the third party seller. Now weâre struggling to receive our money back when we never stayed at the hotel. It may be cheap but youâre better off saving your money and time and book another hotel.
Hi everyone. Overall, for the price we paid, it wasnât a bad place. The only issue I had was that my keycard kept deactivating for some reason. The pool was okay, but there was no breakfast and if you park your vehicle on the property, thereâs a $15 charge each day. Several guests chose to park on the public street instead. The housekeeping staff was courteous. Despite these issues, I would still consider coming back.
First, Iâll start with the good. The location right next to the freeway was convenient and parking was adequate.
Unfortunately, this was the only good experience with this hotel. I would rate zero stars if I could.
I booked my stay at Mission View Inn & Suites and paid for my stay in advance through Booking.com.
Booking.com is responsible for most of the problem since Booking.com took my payment to and failed to pay Mission View Inn. Booking.com used a third party for processing payments to the hotel and their payment method was declined.
My complaint with Mission View is that during check-in, the hotel manager just checked me in as if everything was normal and never informed me of the problem with the payment from Booking.com being declined. This is where Mission View Inn dropped the ball and compounded the problem and made it bigger rather than inform me of me of the problem.
Fast forward a day. The next night when Iâm just settling in, I heard somebody trying to open my door then received a call from the front desk asking what room I was in and informing me that my reservation did not exist. It was then, a day later, they finally told me that my reservation had been cancelled because the payment was declined and that I was not supposed to be there and that my name wasnât in their system.
The question I have is: how did the hotel manager not know there was a problem when he checked me in? How could he not know the payment had been declined and my reservation had been cancelled by the hotel he manages? If he did know, why did he check me in and assign me a room as if there wasnât a problem? If I had known while checking in, half of this problem could have been avoided as I would have just found another hotel without the extra hassle.
I went down to the office to see if I could straighten out the problem. They informed me that I could probably stay that night. I had reservations for the next night as well so I could spend the day at LaJolla. Well conveniently of course, the manager was out and could not be reached so I had no guarantee about the next night. I needed to know whether I could stay the next day as well. I donât leave my car parked unattended in San Diego with all my luggage while sightseeing if I was forced to check out the next night.
The only logical decision for me was to leave and get another hotel nearby without having to wait until 3:00 PM to check in so that I could be assured to have a place for the next night where I could put my luggage while out in San Diego. âMaybeâ or âmight be able toâ doesnât cut it.
Iâm attempting to get a refund from Booking.com and of course Mission View is trying to get their money from the third party company that Booking.com works with. Whatâs funny is that I asked Mission View if they had the contact information for the third party company and they told me no. They apparently do since I was told theyâre attempting to get their money from the third party.
If Mission View is successful in getting all their money from the third party, a MINIMUM of what I want is a REFUND for the night of September 21 since I wasnât staying there at all that night.
The room I was assigned had a toilet water tank wouldnât fill up all the way. The water from the toilet kept running. The noise of running toilet water makes for a long night. I immediately got with maintenance (Ray). He and Gustavo tried to fix it but the toiletâs water valve was striped and couldnât be turned off to do the repair. Long story short, they switched me to another room. Because of the inconvenience the hotel gave me a 3pm late check out the next day.
The reason Iâm writing this review is because although there was an issue concerning the toilet, the maintenance men Ray and Gustavo were very, diligent, professional, courteous and quick to address the problem. The front desk was also very accommodating, attentive and customer service oriented. All of these characteristics are important and sometimes not given when the customer is trying to get hotel management to address an issue. Especially an issue that wasnât caused by the customer.
This isnât a perfect world. Things go wrong and stuff happens. Sometimes itâs not how your start off, but how you finish. And good customer service makes all the difference. Hats off to Ray, Gustavo and Myles.