MGR Appliance Repair is a professional company specializing in the maintenance, repair, and installation of household appliances. Their expert team of technicians offers comprehensive services for a wide range of appliances including refrigerators, ovens, washers, dryers, dishwashers, and HVAC systems. With a commitment to quality, MGR Appliance Repair is dedicated to enhancing customersā satisfaction through timely, efficient, and thorough service. The company prioritizes customer communication, ensuring transparency and efficient resolution to any issues. Utilizing the latest tools and techniques, MGR Appliance Repair ensures optimal performance and longevity for appliances, ultimately saving homeowners time and potential inconvenience by extending the life of their equipment.
š Location: 914 S Victory Blvd, Burbank, CA 91502, United States
š Contact Us: (626) 426-2226
š Website: http://www.mgrappliance.com/
Rating: 4.9
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My technician Arsen was really quick and efficient in finding the problem and making the repair.
He was polite and professional.
My washing machine was shaking violently during the spin cycle. The parts that were needed came in the mail. The machine needed new shocks and he had a spare part on hand that he also ended up needing, because as you can see in the picture it the old part was broken.
I had a fantastic experience with MGR Appliance Repair! Sam, the repair technician, was exceptionalāvery professional, helpful, and knowledgeable. He quickly diagnosed the issue and explained everything in a way that was easy to understand. His attention to detail and commitment to great customer service really stood out. I highly recommend MGR Appliance Repair, especially if you have the chance to work with Sam! Thank you!
I want to preface this review by stating that I do think my experience is an outlier situation, but I wanted to leave a review to express my concerns and satisfactions.
Pros:
MGR did a great job choosing a technician that was experienced and able to perform the fix effectively. My family had an LG refrigerator fan motor problem and our technician (Alan) did an amazing job. He was effective, informative, and pleasant.
Cons:
Customer service experience was abysmal. My family was booked with MGR through LGās customer service line for our repair. We were originally scheduled for a repair two days after our initial call. We receive a notification the day before our appointment that the part isnāt available and we need to wait. Thatās fine, still upsetting because our refrigerator went down during one of the hottest heat waves in California history.
We get a call the next week saying our repair can be scheduled for the following Wednesday for a timeframe between 9 am ā 1 pm. I wait patiently from 9 to 12:30 pm, no technician. Concerned, I call the customer service line for an update, but am just told that a message will be sent to me before arrival. During this waiting period, our power suddenly shuts off and I notify the customer service line that this is the case but that the power will be on again in 30 minutes due to scheduled maintenance. By this time itās past 1 pm, outside of the time frame I was promised for my appointment, and I have no idea where my technician is. Instead of updating me about the situation and my options, Iām just told that my repair will be ārescheduledā. I wasted my morning waiting and it was infuriating to hear that I had to wait longer. I understand that the people I am initially connected with have little to no control over specific situations, but it seems like there is no general protocol to elevate a situation to the proper management level.
Ultimately, I wish that the experience ran more smoothly with more transparency and regular updates about technician arrival times, just so I donāt have to waste my morning waiting for them to arrive. Thank you and I appreciate the repair.
Great work! Kind and clean gentlemen would highly recommend their services again. No knowledge of what needed to be fixed. Arrived and ready with parts on hand. Give them a call they are extremely helpful and experienced. Will not disappoint thank you!!!
Excellent service, friendly, very helpful and took care of my LG problems. My new microwave from Best Buy shut off 3-4 times and didnāt turn on for almost 2 hours.. The technician explained what I should have been told before about the heat.
I was very appreciative that he also solved an issue with my new LG refrigerator. Costco delivery guys didnāt correctly set up my refrig when they delivered
The guys who fixed my appliances were excellent and very competent.
Thanks so much .
Arlene Simmonds