5 Comments

1. I am not one who likes to write complaints but given what has happened with this company, I am unfortunately compelled to do so. I gave Mercury a 1-star rating – but if could give below a zero I would. This company is without a doubt the absolute worst insurance company I have ever dealt with. I switched to State Farm back in December 2023 and Mercury subsequently reported a lapse in my car registrations to NY State DMV and causing me considerable grief. I have solid proof of payment and can prove coverage, but DMV can do nothing until Mercury clears it up, which they are declining to do, which blows my mind. And I am shocked at the attitudes of their staff and the content of correspondence. This is forcing me to pursue recourse, something I do not have time for but am compelled to unfortunately do. Their responses to correspondence and being prevailed upon to clear this up have been nothing short of outrageous. My advice – do business with any other insurance company. Mercury customer service is atrocious, the worst I have ever seen. And now they refuse to clear up an issue that mind you, I have letters and banking information that clearly substantiates my proof of coverage. They won’t take responsibility and should be embarrassed by their conduct in this matter. That is not the conduct of a company that deserves anyone’s business. My advice – if you considering them or have coverage with them now, get another insurer. The mantra of customer service and doing what is right does not exist with these people. Again, they don’t even deserve 1-star as a rating.

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2. Too many problems dealing with mercury, whenever i file a car insurance claim with them they always make me drive really far away to see their insurance investigator anna belk because mercury suspects fraud and she wants to see my car in person even after i already had it inspected at honda world in westminster.

   I had to speak to her supervisor multiple times because she makes it difficult and inconvenient to file a new claim they think I’m committing insurance fraud or something but its not my fault people keep vandalizing or crashing into my car when its parked in public places.

   Their prices on car insurance is cheaper than other companies for a reason so please stay away from mercury its not worth the hassle when trying to file a new claim with them.

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3. Mercury Insurance does not even deserve 1 star, but it’s the least I can give. Very dishonest company. Do not waste your money with them. They will not honor any coverage. Horrible customer service.

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4. Homeowners Policy is a complete Rip Off! I had a claim for home A/c repair and I was told to get a couple of estimates. Both licensed contractors recommended a replacement. That was not good enough for the greedy adjuster. Mercury sent one of their own guys to tell me it was low on free-on. Claim denied. I replaced the unit on my own dime. So much for Insurance.

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5. Horrible customer service. They’re paid by the Left-wing nut socialist commie party to collect every tidbit of your personal life while preparing your auto insurance plan. Lawsuit City will be their new name very soon. They be singing it, too. 😠 😡

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