Masters Wholesale is a reputable supplier providing high-quality products in bulk to retailers, small businesses, and manufacturers. They specialize in a diverse range of goods, including textiles, apparel, electronics, and consumer goods, offering competitive pricing and flexible payment options to accommodate various client needs. Their extensive inventory is sourced globally, ensuring they stay ahead in terms of quality and innovation. Marketing their value proposition through reliable customer service and efficient supply chain management, Masters Wholesale has built a strong client base by consistently meeting demand while minimizing costs. By catering to wholesale markets, the company acts as an intermediary, streamlining the process for distributors to access an array of products, enhancing convenience for buyers, and driving growth for the industry.
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📍 Location: 2504 Mercantile Dr, Rancho Cordova, CA 95742, United States
📞 Contact Us: (916) 581-1063
🌐 Website: https://www.masterswholesale.com/
Rating: 4.1
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This is the most frustrating company to deal with. I walked in, knowing exactly what appliances I wanted to purchase and it took forever to get someone to wait on me. One refrigerator, custom range top and dishwasher later I was told it would be a month before everything would arrive in their warehouse. I paid extra for delivery to my home where my builder would install everything.
2 months later everything arrived. The salesperson and customer service representative told my builder and also me in an email that they would deliver the refrigerator inside my house so that my builder could install it. I did say that there were 3 steps into the house. The delivery crew arrived and they decided that they would not be able to deliver the appliances inside as agreed upon so back to the warehouse they go with my appliances.
Suddenly the only way Masters Wholesale will deliver my appliances is if they do the installation. Another $600. They have to conduct a pre-installation inspection. 6 weeks later they conduct their inspection. I received a text indicating my delivery date was September 3. Mid morning I called to find out what time I could expect delivery that day and was told they won’t be delivering my appliances until Thursday September 5. The question is….while they show or won’t they? Will they reschedule again?
We love our new kitchen appliances! They have given our kitchen the feel of a remodel and a luxury previously not experienced. Far more significant than this, was Mario’s advice and care. His background knowledge on repairs and installation was exceedingly helpful. More than that; however, was his willingness to go above and beyond to ensure that the customer gets more than they expect. The installers, Andrew and Jorge were also polite, competent and very careful with our home. Having been a customer at Master’s Wholesale three times now, we can say that our experiences have always exceeded expectations. Running a small business, we can appreciate the importance of this trait and the employees that embody it. Thank you! Sonja
As a retired high end subcontractor I recommended Masters Wholesale many times for years. For my Remodle I didn’t hesitate even if it was a few more dollars to order everything we needed ($38k) & paid CASH 2/10/21
Between the city building department & the pandemic our start was pushed back 11 months. Two months before we needed (8/5/22) them, I was first told the Wolf Range and Sub-Zero Frig. We’re not ordered!
Then we were told that our Wolf Range was sold to a contractor in need but they thought a new replacement would come in time because of the start day push back. I probably would have agreed but I was not asked! I was then told they would have a replacement 36” Wolf Range there in 20 days, the Sub-Zero in 30 days and the speed oven maybe in November.
Those 3 items were over $25k!
I said I’m coming in and want everything you have that I had paid for loaded on my truck.
I came in and was handed a $800 bill for the range hood! They said I only paid for half. After some back and forth over 30 min. they found their mistake, said SORRY!
As they brought out the appliances I had paid for(wait for it) here comes a Sub Zero Refrigerator! I guess it was mine or from another order that matched mine?
The 36” Range of some other order came as promised & the Wolf Speed Oven/Microwave a month later that we had them delivered to the job site.
We didn’t open any boxes but had a salesman that check the invoice that the Wolf Oven and Range did have the roller rakes.
We ordered ball bearing racks but was not on the delivery slip we signed. We were told “sorry but you got what you signed for!
But wait, there’s more. I didn’t pay for it but was quoted $1,200 to install everything and Sub Zero/Wolf would give an additional year warrantee.
We said OK, we would like to have that done! NOPE, now they wanted $2k, the company they offered shut down. WOW!
I had had enough, I called SubZero head-quarters, I asked if they could help me that I’ve been dealing with Kathy “Manager” at Masters and what had gone down!
They would check into it and get back!
I said, yes please.
Here’s the final results:
Wolf sent me a$500 gift card.
I got their appliances installed 12/23/22 for $1,200. That’s 22 months they used my appliances as their own inventory even after I paid up front in CASH!
Sub-Zero/Wolf sent me the (4) ball bearing racks free of charge.
They made sure I got the extra warrantee.
They had a specialist call to walk us thru every appliance.
After all of this, we would highly recommend SubZero & Wolf products.
The sad part of this was Masters “Kathy” made some bad decisions and then use the pandemic as the reasoning to lie and then say WHY ARE YOU UPSET, you got everything on time!
Elden Lewis
12-21-23 update:
It’s been a year since we had the issues with Masters and I hope they have their departments under control. We have not been contacted, no follow up, when you spend the price of a new car on Appliances, would you want to have me give a good follow up review? I guess not.
We love our finished kitchen, the Wolf Appliances are with out question the BEST! Elden
In the past year my husband and I have purchased from Masters a Bosch dishwasher, Zephyr hood vent, Kitchen Aid range and Speed Queen washer and dryer. I’ve never owned Speed Queen W/D but they are beautiful and as they were just delivered I’m very excited about using them. I’ve owned Kitchen Aid ovens – I don’t expect to be disappointed. My dishwasher and hood vent are superior!
My stove and W/D were delivered just today and I specifically want to praise the two young gentlemen who did the delivery and installation. They totally know what they are doing! They expertly placed the appliances (W/D on second floor). These young men were very polite, respectful of our home and answered all our questions-they are well informed. I can’t say enough about them. Clearly they are Masters’s A-Team!
Excellent service from selecting the perfect appliances to delivery and installation! As a designer I want my projects to go seamlessly and with Master’s Wholesale I know they will take care of every last detail.