5 Comments

1. Julia is simply the best and made us feel welcome and right at home. That was six months ago. UPDATE: DO NOT RENT HERE. The homeless are out of control, and I was almost stabbed entering my apartment, and management had a nasty attitude towards the situation, telling me maybe it’s my fault that my phone was dead as I was sitting in the lobby and explaining that’s why I couldn’t call 911. Multiple times I have come home to homeless people sleeping in hallways or stairs, as well as the homeless getting in and spray-painting the walls. You can’t walk in the area after 8:00 p.m. Please, if you want a safe apartment, don’t pick this one. There is a reason why they are cheap apartments; it’s not worth your life, especially if you can’t depend on security.

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2. This review does not even deserve 1 star.

   For the past 6 months I have been experiencing problems with my electric bills where I have been getting charged an unusually and ridiculously high amount. The most I saw my electric bill go up was over $300 which is incredibly high especially for a studio household that hasn’t been using the A/C or heater, stove, TV, etc. For reference, I injured my dominant arm last year and was unable to do much and was under my parent’s care at their home most of the time. So I can’t imagine what could have been used to have recorded such high usage. The manager will not believe me or even try to help me with this issue, and her communication is terribly slow, which is why this has not been resolved to this day. Whenever the manager responded back to my emails, instead of sympathizing with me and trying to resolve this issue, she was quick to accuse and suggest that I did in fact use that much electricity along with the third party utility company unable to find anything wrong with my meter reading.

   I told the manager that the high usage readings might be related to the work orders due to electrical problems in my unit. After that, the manager sent me a record of my usage during the entirety of my stay at LA Plaza. She did not send any context or solutions regarding the usage record whatsoever — I decided to look into the document myself and was able to deduce that every time I had a work order fulfilled on electrical problems, my usage would either spike up or go back to normal. In a later email with the regional manager and some of the higher up supervisors added to our email thread, I relayed about this issue and my findings, and to resolve this once and for all, I requested for either a credit on the high charges, as well as a daily usage record sent to me, or a lease break since there is no guarantee that this problem will be forever resolved. I never heard a response from them and about a week later, I received a call from a leasing agent that the manager called an electrician to come see my unit immediately. With such short and sudden notice, I had to decline them from coming in and sent another email regarding what had just happened only for the manager to reply back right away and inform me that what I heard was wrong and that they were actually only trying to see my meter, which is located outside of my unit, so that they could issue a credit. First of all, why wasn’t I notified about whether a credit or lease break was decided? Second of all, I’ve requested for help multiple times and even suggested calling an electrician months ago. Is she calling for an electrician now because I emailed all of her supervisors? Is that what it takes to be heard? Why didn’t the electrician inspect my unit, and instead only the meter that reads usage when there are clear problems happening inside my unit? What exactly will the electrician find in the meters that will allow them to issue a credit? So many questions and weird things happening but apparently nothing seems suspicious to the manager and the supervisors.

   This most recent situation has infuriated me and made me decide that a lease break is the solution. I have informed them that I would like to proceed with a lease break, and I am currently still waiting for a response back from the regional manager. But even the regional manager is very unresponsive which I find a little strange. It’s very disappointing how bad communication and inability to resolve this issue could turn such a good living experience into an extremely stressful and terrible living situation. I’ve been so overwhelmed because I have to pay way over my budget for the over-charged bills, and now I’m in extreme distress with the way things have turned out with little to no communication from the management and their lack and delay in resolving this matter. Beyond disappointed and just can’t wait to get out of this mess.

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3. We have been residents at La Plaza for the past 3 years and every year our experience got drastically worse, it’s pretty much a nightmare now. The turnover in leasing agents and managers are alarming and get worse with every year.

   With the recent rainfall in LA, our apartment ceiling had a leak because the upstairs balcony wasn’t sealed correctly when they first built it. The leak started Jan 2024 and it’s now April 2024, with zero progress made. Maintenance cut out half of our living room ceiling and covered the opening with a plastic wrap and duct tape. It looks worse than it sounds. I’ve been in touch with leasing offering ways we can work together (we’ve been very complaint with having giant industrial fans that blow out hot air in our small apartment with a newborn to prevent mold and air out the ceiling, allowing maintenance to come in and out with giant trash cans all while we had our newborn).

   After the first couple weeks of the leak, the leasing assistant manager, Joseph was very difficult to reach. He stopped responding emails, didn’t answer calls after leaving multiple messages with agents and even the security guard. When I finally reached him at the end of March, his response was ‘I’ve been so swamped also covering for the manager who is out on leave’. He would call to communicate and my guess is that he doesn’t want to leave a paper trail.

   We have decided to terminate our lease and move out because
   1. Leasing office (specifically Joseph) is not complaint, impossible to reach – at this point our messages are simply ignored, and doesn’t act with a sense of urgency.
   There’s been water visibly trapped in our plastic seal which could potentially lead to mold. It’s frustrating when the residents are caring more for the unit than the actual leasing office.
   2. I found out so many other residents (some with kids) are also experiencing the same issue and have been unable to reach Joseph.
   3. Leasing office wasn’t willing to help in any way. (ie Rent was never waived. We have been fully paying the entire amount since this happened. Only option was to downgrade our apartment unit and receive ZERO move support).

   TLDR; we lived here for 3 years and saw ALOT (tires being stolen from cars and having NO CCTVs in the garage, harassment in common areas and manager doing absolutely nothing, etc). I don’t regret the 3 years I lived here however, I can confirm management has been getting worse every year and if you have the money to pay La Plaza rent, I highly recommend looking elsewhere.

   When looking at reviews, make sure you’re looking at the most recent one to get a better idea of the current management.

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4. I lived here for over a year and a half and this is the most mismanaged apartment complex I have ever lived in. This complex if filled with very roudy people and if you complain about noise/smoking/parties nothing will come of it. There has been ton of theft here, packages are constantly stolen from secure rooms, rims and tires stolen off cars in the secure garage, apartments being broken into, etc. Management changed hands about 4 times when I was living there. Management is nice and quick to get you into an apartment but are impossible to reach and unhelpful once you are. Also people will park in your paid for spot and you will have to go out of your way to park in a less secure area, the person parked in your spot will not get towed or punished. Be sure to keep copies of all paperwork/photos, you cannot count on management to have any documents. When I moved out they did not have my walk through documents on file (I was never given a copy when I turned them in) and over charged me on move out costs because I nor management could prove the condiciton of the unit before I recieved it, so I was charged for damages/wear and tear from the previous tenant.

   The only good thing is the location is nice and Chinatown is an amazing community.

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5. I loved touring this community! The amenities are fantastic along with location having CVS and Buffalo Wild Wings in the building. Joseph and Leslie in the office are fantastic and I can’t wait to be a resident !!!

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