Summarize this content to 100 words KZ Kitchen Cabinet & Stone, Inc.
📍 Location: 1560 Montague Expy, San Jose, CA 95131, United States
📞 Contact Us: (408) 433-2288
🌐 Website: https://www.kzkitchen.com/
Rating: 3.2
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We almost got scammed into paying $12/sq ft plus $300 shipping (and no returns allowed)at The Floor Store for tiles.
KZ was the BEST. Half the price, same-day pick up from their nearby warehouse, 60-day returns for any unopened/undamaged boxes. Would highly recommend this business. No frills, good products. Local family business.
The customer service is horrible! Never do yelp reviews. This is my first one on any business! The sales person made a huge mistake on my order and my contractor picked up the wrong order and end up installing it! The supervisor never validated my frustrations instead put it back on me and the contractor. She refused to meet me halfway. Then she called me and “apologized” because the realized their sales person made the mistake and told me they had the rock I wanted in stock but I would have to go pick it up in San Francisco! You need a special truck to carry the equipment and my contractor had to charge me again for the labor. I asked if they could pay for the labor. They refused, so then I asked for a refund because I didn’t have the money to pay for labor. Then said she would have to check if she could give me a full refund for all the material they got wrong!!! It was a nightmare!! Please make sure the sales person has your order right because if there is a mistake they won’t believe you!
This place is terrible. Not only do they not greet you when you walk in, but when I ask the girl question, it was met with utter rudeness. She also don’t know anything about the floors. I went to floor depot and the sales there were able to recommend floors, talk at length about the brands, share insights about the quality. This girl can care less, she just point me to where the samples are and ask me to pick, like I’m at the flea market. Maybe I’ll buy here if it’s for a rental, but I’m renovating my home, I want quality and reliable places. Not coming back!
This place is terrible. Especially April is horrible. In the beginning she was nice, but she changed after she knew our project is small. 1)She gave wrong quote even we give right dimension. 2) We asked for details but she said “It’s just two cabinets. That’s all”. So we just came out. It feels like she yudoesn’t want to spend her time because our project is too small.
They mistaken many items, and refuse to do anything to help, no discount or credit, even force you return the wrong item they messed up first or pay extra before allowing you pickup the right item. Never see cabinets store doing this bad. Try other better places.