Kim R. Coyle, the managing partner of CPA & Associates, is a professional certified public accountant (CPA) based in Orange County. The firm specializes in offering a range of financial services including tax preparation, auditing, and consulting. With expertise across various industries, their seasoned team provides tailored solutions to clientsâ business needs. Known for their commitment to integrity and client relationships, CPA & Associates aids businesses in financial management, compliance, and strategic planning to drive growth. Their dedication to excellence and continuous learning in the field of accounting reinforces their position as a reliable partner for corporate America.
đ Location: 4972 Warner Ave #201, Huntington Beach, CA 92649, United States
đ Contact Us: (562) 592-4566
đ Website: http://www.thinktaxes.com/
Rating: 4.3
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Kim R. Coyle, has been a great CPA who have prepared my taxes for the last 5 years or more. Together with Duc and Aaron they were trained well by Kim. Thank you so much for working and getting our tax return done and completed! We do appreciate you ALL.
Overcharged. Ignored Communication. Unprofessional.
As requested, I emailed all documentation for material to be handled virtually. Not once did anyone ever call or say the following person will be taking care of your taxes or that we received your many emails of attached documents. In fact, I emailed the office to confirm if they actually received my emails. The next day I received a voicemail from Kim who was hurried, failed to say a proper greeting , but instead left on the voicemail, âhey, your taxes are done, can you call back to go over them?â I called him back immediately and again, no formal greeting, for example, âhow are you, good afternoon,â straight to business. Fine. Kim asked two questions, 1) did you teach summer school, 2) do you have any kids. Again, unprofessional and not familiar with me as his client, when I just sent over the day before my client profile which states Iâm a single teacher with no children. The next thing Kim asked while coughing loud in the background, again, unprofessional and possibly unaware of the many quotes being given to clients throughout the day, he asked, âwhat did we quote you? $250?â I didnât want to say it wasnât the correct quote originally given because I needed to go back to my yelp messages as proof that it was quoted for $195 since I received previous quotes from other CPAs. Kim ran the amount for $250, however, in less than an hour I emailed the office back attaching the Yelp message with the quoted amount for a teacher requesting an itemized tax service saying theyâd charge $195. After emailing the screenshot of the Yelp message with the quote of $195 I also called Kim R.Coyle CPA and spoke with Duc. When speaking to Duc I communicated again that I was overcharged and needed clarification on where signatures were required on the documentation that Kim prepared and emailed without specific instructions on where to sign. Ducâs response under her breath was, âoh no, he must have left without finishing.â Duc confirmed in a email I would receive a refund and when days passed without an update of how the refund would be given I emailed back asking for an update and NEVER got a response.
I sought LEGAL REPRESENTATION because simply ignoring my request for a response to fix their mistake was unacceptable. Based on my experience, the company is overcharging, unprofessional, has poor customer service, does not take interest in knowing their clientâs profile, and will go as far as to ignore a client when theyâre rightfully asking for a refund from being overcharged-the audacity in the middle of global pandemic. Before committing to receive services from Kim R. Coyle CPA: 1) Ask for a name of who will be preparing your taxes because apparently multiple people are answering phones and emails with no accountability nor integrity, and 2) ask for a quote in writing and for it to be emailed for your protection.
I am so thankful to have been referred here. I have been doing my own with online tax services over the years. As a sole proprietor it was simple. With the pandemic it made 2020 taxes too complex to do myself. Self employment, unemployment, SBA Loans etc⊠I hired someone else last April, paid them, they filed a extension and ghosted me. I panicked! Today I walked into Kimâs office without an appointment and was welcomed. The whole staff worked so efficiently. I was in and out quickly. Letâs just say they are so good that I am never doing my own taxes again. As long as I am in business, I will continue to use Kim Coyle. Thank you team!
I am so glad I found Kim years ago. I would defiantly recommend him. Heâs everything you need in a tax consultant. Kim has been efficient and accurate without exception, and very reasonable with his rates.
Kim is very knowledgeable, reliable, and kind. He also has a great sense of humor. Our meetings are always relaxing. He and his associates communicate everything in an organized fashion, so you donât feel overwhelmed by all the material.
Kim Coyle & Associates are Tax Guruâs!
Kim and his team have been preparing taxes for us for over ten years. They always seek first for their clientsâ interests and give good advices on tax saving. Filing taxes is a personal thing and you really want someone you can trust to assist you with this matter. Kim and his team are no doubt the most trustworthy and efficient CPA firm in town