5 Comments

1. I had an issue with my f150 u could not figure out and thankfully Kevin himself was able to diagnose it and it turned out I didn’t have that big of a problem after all. Not the cheapest but they are very good.

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2. Absolutely love Kevin’s! My husband and I have had our vehicles here a few times now and every time has been an absolute pleasure. This most recent visit, my car was having all kinds of issues. They thoroughly inspected the car and gave me helpful suggestions, told me what was worth fixing and what just didn’t make financial sense to do on an older car. I really appreciate their honesty. The items that were fixed were done well. And of course, it is always a pleasure to see Axel! 🙂

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3. Honest repair shop with quality service. Won’t charge for things you don’t need. Need to schedule in advance, but work is always done quickly.

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4. Great people; clean store; efficient service; they treat you like family and won’t try to sell you something you don’t need. Trustworthy mechanics. 10/10 would highly recommend

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5. This is a positive review with an asterisk at the end for potential new customers.

   Kevin’s is unusually good in the auto repair world about communication via the Web, email, or text. This is especially helpful for folks who work in environments where they can’t easily make or take personal phone calls at random times.

   Kevin’s does real diagnostics rather than relying on intuition or speculative part-swapping. If you have experience with this kind of thing as I do, you’ll appreciate the attention to detail. Their diagnostic probably saved me a blown engine, and was worth more than I paid for it.

   I ultimately decided against having the repairs done there because of a combination of two factors: (1) their ~80% markup on a $1000+ parts kit, and (2) their unwillingness to consider an alternative source for the same parts kit that could have offered less than a 10+ day lead time. If they’d been willing to work with me on either point, I’d have been happy to have them do the repairs.

   I have no trouble believing that Kevin’s is one of the better shops in Huntsville from a quality standpoint. The downside is, that in a market as large as Huntsville, they have no incentive to work with you to gain your business.

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