Summarize this content to 100 words Kevin GoodYear Towing
š Location: 917 S Three Notch St, Troy, AL 36079, United States
š Contact Us: (334) 770-0440
š Website: http://goodyeartowing.com/?utm_source=omg-gbp&utm_medium=webclick
Rating: 4.2
#Kevin #GoodYear #Towing
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My son locked our keys in the car while it was running in the middle of the night, GoodYear Towing was quick affordable and friendly.
I was 7 hours from home when the alternator went out in my van. My family and I had already been waiting on the FL interstate for 3 hours for another tow company our insurance was suppose to be sendingā¦ when they finally backed out and Kevin Goodyear Towing got the call, they came quickly. Troy was great. He was extremely helping in getting my family and are van off the side of the interstate. Would beyond recommend this companyā¦especially if all their drivers are like Troy.
Iām only giving this 3 stars because the driver/tower (Brian) was very sweet, informative, and pleasant. I donāt have enough good things to say about him. On the other hand, the dispatcher i spoke on the phone with was extremely rude. She acted like she didnāt want to answer any of my questions and was very snappy. People who call this company, especially late at night are 9/10 already on the verge of having a mental break down. Especially a young female who is worried about her safety. If it wasnāt for Brian i would give this experience NO stars. Learn how to talk to customers.
On January 9, 2023 @ 2am, my insurance company dispatched this company (Goodyear towing based out of Troy, Al) to do our roadside assistance because my husband F350 broke down on our way home from a road trip. This was the worst experience ever, it was below 50 degrees, the driver drove myself and my husband to our destination which was over 1 hour and a half away with no heat on in the tow truck with his driver side window down. Me and my husband like to froze to death and had to curl up together in order to try and get body heat from one another. The driver was inconsiderate and I donāt want to think this way but I think that we were racially profiled. On top of that we paid them $300+ dollars for the tow because insurance only pay for 20 miles of service.
I donāt recommend this company to anyone. Customer service is a 0. I will be following up with my insurance company to file a complaint.
I placed a service call at 9am for a driver who was 28 miles away. Their dispatch told me it should be no more than 45 mins. Technician showed up 2.5 hrs later for a 30 min job. Once the repair was completed they then tried to charge me more than $500. They only replaced one air line and attempted to charge me the parts cost of both lines and a 3hr labor fee. Literally highway robbery.