Summarize this content to 100 words Joe Hudson’s Collision Center
📍 Location: 152 US-231, Troy, AL 36081, United States
📞 Contact Us: (334) 635-9420
🌐 Website: https://jhcc.com/locations/auto-body-shop-troy-al/?utm_source=gmb&utm_medium=Yext&y_source=1_MjQxMzAyMDItNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
Rating: 4.7
#Joe #Hudsons #Collision #Center
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Joe Hudson Collision did a great job on repairing my vehicle. Customer service was the best I have experienced anywhere. Highly recommended!!!
Joe Hudson’s Collision Center has taken care of three of my vehicles. Dod a great job each time!
The staff at the desk was wonderful!
Someone backed into the passenger side of my car (back quarter panel). I had used Joe Hudson in Montgomery a couple of years ago, before I relocated to Troy, and had a bad experience but someone recommended Joe Hudson here and said they were really good. I took my car in on 01/28/23 to begin the repairs. The week following someone from Joe Hudson began calling me every Tuesday and Thursday to give me updates on the repair process. I was being told they were on schedule, the parts were in, they were working on the repair and everything was ok. On 02/23/23, I received a call from Progressive who was handling the claim, stating that Joe Hudson wanted to total my car. They told the agent that in order to install the quarter panel they would have to cut the top of the car which in turn would total the car. The agent informed them there was a different process that could be followed to repair the car per Chevrolet and in short, they told her they either could not or would not look in to that process. I had to then either decide to let them total my car or find a new repair shop. The only “work” that had been done on my car from 01/28/23 until 02/23/23 was the back windshield was removed and they put some white marks down the side. All of the weekly updates were completely untrue. I was absolutely stunned that a minor fender bender could result in my car having to be totaled and by the fact that not a single person from Joe Hudson called to explain this to me. All I got were weekly lies.
I had them release my car to Progressive and I sent it to Allstar Collision here in Troy. They repaired it in three weeks and it’s as good as new. After the experience in Montgomery and the experience here in Troy, I will never do business with these people again and I would never recommend them to anyone.
They kept me informed and were very nice but my car took longer than expected and I had a rental for 30 days .. luckily after some push they got the part they needed from dodge and they were able to get my car back to me THE DAY my insurance stopped helping with rental. YAY !
I chose this location because I know someone whom I trust who works at Joe Hudson Troy. To say I was not disappointed would be an understatement! My appointment was for a Monday morning. I had not made arrangements for a rental car which my insurance would not cover. The Collision Center staff arranged for a rental car and drove me to the rental car location. By the time I figured out all the newfangled stuff on my 2024 rental car, the Collision Center called to tell me my car was ready for me to retrieve! The only way I could have been more pleased would be if the accident had not happened. Excellent service, courteous and helpful people, total satisfaction with the work performed. You could not look at my car and guess what had been repaired — like new!