The Insurance Department is a regulatory body charged with overseeing the insurance sector to ensure consumer protection, market stability, and fair practices. It is responsible for licensing insurance companies, examining their financial health, setting rates, investigating consumer complaints, and enforcing compliance with laws. The Department also conducts public awareness campaigns, offers educational resources, and collaborates with other regulatory agencies. By upholding industry standards and fostering consumer trust, the Insurance Department plays a crucial role in safeguarding policyholders against potential fraud, unethical practices, and insufficient coverage, all while promoting a competitive and responsible insurance market.
📍 Location: 201 Monroe St # 502, Montgomery, AL 36104, United States
📞 Contact Us: (334) 269-3550
🌐 Website: http://www.aldoi.gov/
Rating: 2.3
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Good afternoon!
This is my big concern, few minutes ago 8/11/2023, I spoke with the lady in policy service about my Non-resident license, she was not patient with me and rude at the same time. I thought doing business with Alabama state would be great but the workers there are not doing what they’re supposed to do.
How can you train your people to become quality?
How can you train to improve your customer experience?
How can you train to treat people equally?
How can you train be patient with customers?
I’m not mad, but that’s the feedback for today.
Thanks
God bless.
On a Friday afternoon nearing close of business, I reached out to the Alabama Department of Insurance with low expectations of receiving a prompt response. However, I was pleasantly surprised when Jennifer, a representative from the department, promptly returned my call that same day. Her attentiveness was remarkable as she patiently listened to my concerns and assured me that she would do everything in her power to help. With remarkable expertise, Jennifer outlined the precise steps I needed to take and personally handled my complaint. Not only was her professionalism top-notch, but the outcome exceeded my expectations. I am incredibly grateful for Jennifer’s exceptional service.
I have not gotten to visit this location in person but I did have the pleasure of corresponding with Ms. Katrina in regard to licensing. She is so kind, hyper efficient & made our dealing with this insurance department a truly enjoyable experience. Alabama, you are lucky to have her!
I done talked to mutual saving life insurance company constantly about my brother policy and they keep relaying me back to the company. I done spoken to this company and with no results and this is why I reached out to them. When a company has done your terrible service it’s just hard to get help as if you have to take what the company says and that’s how it goes and that’s wrong.
The insurance commissioner consumer employees. Are using tax payer money to protect insurance companies. From being held accountable for not paying or under paying claims. Consumer department is a joke!