Summarize this content to 100 words Hotel Centro Sonoma Wine Country, Tapestry by Hilton
📍 Location: 5870 Labath Ave, Rohnert Park, CA 94928, United States
📞 Contact Us: (707) 584-1500
🌐 Website: https://hotelcentrosonoma.com/
Rating: 4.4
#Hotel #Centro #Sonoma #Wine #Country #Tapestry #Hilton
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Great hotel with a lot of perks. so I’m a Hilton diamond member and there are certain things that I look for in a hotel. First thing is cleanliness, then service, location and amenities. This is a really really nice hotel with all of the above. Great rooms, oversized. Nice bar area and great service. Pool area is very nice with lots of outdoor sitting and even a fireplace. Location is good not great but a few restaurants within walking distance. The on site restaurant menu leaves a lot to be desired as it is very small. I did not eat here so I cannot attest to the quality of the food. Julian was the gentleman that checked me in and he was great as was all the other staff members I encountered. I will stay here again.
I’m a Hilton Honors member and travel often for work and leisure and this is my new go to hotel in the Sonoma area. It’s brand new and the rooms are well appointed. I loved that it had a bar which most of the completion in the area does not. The pool is very quiet and relaxing. Will be returning often while visiting for work and will also bring the family for a long weekend
DO NOT BOOK HERE! They over sold the hotel on a holiday weekend, so when my room floor was flooded and filled will gross water when I checked in, they had no where to put me. I ended up driving 3.5 hours home at 9pm at night because they also couldn’t find another hotel after waiting 45 mins in their lobby watching the clerk nearly have a panic attack. The staff are not supported and were veryyyyy over worked. There were 2-3 other parties waiting around for help too.
When I finally gave up and decided to just drive home, they assured me it would be refunded immediately the next morning since I prepaid, however, I have spent 2.5 hours on hold now just to be told that its up to the hotel and no one can help me. I have called them 3 times, with agents from the main office even on the line and yet no one can refund me the 180$ I paid. Its a total waste of my time and there has been ZERO mention from 4 different people of anything related to compensation. I have been told, again, to wait 48 hours, but I don’t have much hope they will figure it out. I joined their loyalty club to book this hotel and regret it because no one can actually help me. Do yourself a favor and stay elsewhere.
Outstanding staff, outstanding design and cleanliness. The hotel is an absolute joy. I would give it 6 stars and I will be a regular here. This is an amazing spot, the pool, the hot tub, the food, and the amazing staff I got their names they are so sweet and wonderful. Johnnie at the bar, Richard and Ayushi at the front desk are all gems. Ayushi checked me in and is a doll. Good for the business! What a great place, you will not believe the quality of this hotel. I stay all over and just got back from Vegas and I love this place ! Late addition to my review but worth the recognition: Clarissa the manager went above and beyond to make sure me and my girlfriend had an outstanding experience, and we did! Thank you to all the staff!
The Hotel Centro is quite a nice little hotel. The look and feel is a bit upscale (so are the prices).
First off it is easy to get to off Highway 101, and the parking is free and plentiful. When you first walk in the main entrance you see a very nice lobby. The staff are very attentive and accommodating. Herein lies the rub. They need more staff. There is not enough housekeeping, kitchen, or even service staff. I’m not sure what happened, but they are really running ragged. It shows with housekeeping, towels at the pool, and service in the restaurant.
Now the bartender is cool and friendly, the bell desk people are ridiculously good, and the waitress is new, but excellent and friendly.
My biggest surprise may have been the food. It is pricey. The thing is it is also excellent! 👌🏾 I had the best avocado toast that I have ever tried. I kid you not. Hats off to their chefs. I’m a pour-over coffee guy
and their coffee is good as well. The kids loved the pancakes and the Overlander breakfast was a surprise hit as well.
The gym is well appointed and near the pool and hot tub so you can get your sweat on while the family enjoys themselves, or even take in a game in the TV while stretching out your back.
When they get their staffing right this is easily a 4.5 to 5 star property.