Home Inn and Suites is a hospitality brand offering comfortable and convenient accommodations for travelers. The brand is characterized by its affordability, connecting locations, and simple, clean design. Home Inns provide essential amenities like free Wi-Fi, fitness centers, and outdoor spaces. They often serve breakfast and sometimes have meeting facilities. The selection of rooms is typically based on standardization for uniformity across properties. Home Inn and Suites focus on travelers seeking economical lodging, crafting a practical and accessible experience, thereby targeting budget-conscious guests, particularly those traveling for business, short trips, or conference purposes.
📍 Location: 5709 Express Dr, Montgomery, AL 36116, United States
📞 Contact Us: (334) 387-3016
🌐 Website: https://homeinnandsuites.com/
Rating: 3.5
#Home #Inn #Suites
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I feel if I book a room it should be what I paid for nothing more or less. When you try to change your room they want let you or they want you to pay more . They give you smart remarks and what you see most of the time in a pic is not what you gone get in the room for example king suite the pics have a hot tub in the room but when you get in the room it’s no hot tub. You book for smoking they give you none smoking and expect you to walk outside I will never go back there🙄
Shame on me for believing that this place would have what the website displayed.
“There is a pool but it’s not open” That is not stated on the web. Free breakfast was listed as an amenity. When we arrived we were informed there is free coffee not breakfast anymore. It’s still on the website. The response was dry and very dismissive. There are no refunds. Deal with or leave
The lady at the front desk was nice nasty at the least. She did not even look at me while I was expressing my concerns. She then proceeded to answer the phone in the midst of the one sided conversation. The worse!!
The room is barely tolerable. The sheets are scratching me as I type.
I will do better for my self and family. Stick to the known names and pay the funds.
This is terrible.
Let me make through the night. These are are my prayers.
I hate leaving negative reviews but for $80/night..outside of town, I had to say something. Just dirty and very run down room. Hair on the pillows, dirty sheets, room smelled like weed & dog, cigarette burns on the counters… I ended up asking for clean sheets and changing them my own. It did have a really good and larger than normal motel refrigerator which was helpful and the coffee between the hrs of 6-8 was pretty good.
Ok, Im trying to save you. Do NOT waste your money, time, and hope for a rest at this place. The hallways, elevator and room was dirty, stinky, and everything stained and really awful and uncomfortable. A suprise 40 dollar refundable ‘damage’ deposit (as if anyone could DO more damage in that place.)
No breakfast & Not a swimmable pool! Just a green swamp pool. Not enough towels or soap. Beds were awful. Air wasn’t on before we arrived, and it took forever to cool down. Horrible experience overall.
The only okay thing was the kind of polite employee.
So we were on a trip and we made a reservation here. Customer service was great. Very friendly, they allowed us to park our motorcycles under the canopy so they could watch them with cameras. We ordered food and the restaurant didn’t provide any utensils. Went and talked to the front desk and they gave us plates, forks and spoons and asked if we needed cups! I can speak highly enough about the staff and customer service.
The rooms are what you expect a bed, fridge, tv, WiFi, etc. not the best rooms ever, not the worst we ever stayed in. They were great for a night after a long motorcycle ride. Hot shower, bed was ok not entirely comfortable but we were exhausted and didn’t notice.
I would and will stay here again in the future