Holiday Inn Express & Suites Alabaster, part of the renowned InterContinental Hotels Group (IHG), offers guests comfortable and convenient accommodations. Located in Alabaster, Alabama, this accessible hotel provides a full range of amenities suitable for both business and leisure travelers. It features standard rooms with en-suite bathrooms, complimentary Wi-Fi, and in-room coffee makers. Emphasizing family-friendly services, the hotel offers a fitness center and a business center for guest productivity. The convenient location benefits from Alabasterâs local attractions and dining options, making it an ideal choice for a memorable stay. IHGâs Happiness Guarantee further ensures guests receive value and satisfaction during their stay.
đ Location: 1000 Balmoral Drive, Alabaster, AL 35007, United States
đ Contact Us: (205) 624-6488
đ Website: https://www.ihg.com/holidayinnexpress/hotels/us/en/alabaster/bhmbs/hoteldetail?cm_mmc=GoogleMaps-_-EX-_-US-_-BHMBS
Rating: 4.3
#Holiday #Inn #Express #Suites #Alabaster #IHG #Hotel
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Location is great. Not next to the interstate, so very quiet and not busy. Grounds were nice and clean. Lobby was clean. Workers were very nice. Shower could have been a little cleaner. Mattresses were older and not comfortable, unfortunately. But I would still stay again.
Have always enjoyed staying with holiday Inn. This is the 2nd time I have had issues with them but 1st time with this location. I made reservations through hotel.com not sure how my reservations ended up getting pushed back a day but when I arrived the lady at the front asked if I had checked in the day before I told her no I have reservations for Friday and Saturday she said âoh they have you checking in on thrusday leaving Saturdayâ I said no mam we do this often every other weekend and itâs always Friday and Saturday. She was very nice and went on to check me in and say Iâve got you fixed up. My naive self went on to think that the issue was sorted. So this morning I leave for work, my daughter ,niece and brother are in the room. I received a call from my daughter saying âthey said we have to leave at 11â I was confused and annoyed so I call front desk and explain whatâs going on and end up with the most rude, unprofessional, non helpful, childish, vindictive GM named April who proceeded to tell me how basically I wasnât getting my money back and I needed to speak with hotels.com about a refund that she did have another room available but I would have to pay $266 additional dollars with no credit from the night I DID NOT STAY. Needless to say I wasnât happy at all with no help from her or accountability from her employee not telling me the night before that she did NOT have me fixed up but was just gonna let find out in the morning (after she was gone) that I did not have a room, I would not get a refund or had to speak with hotel.com. Then she tells me to leave the property at like 8am. I was not there but at work so I call hotel.com they were 100 times more helpful than April but they informed me SHE denied my refund request even though I had insurance on the stay. She also told them that she had offered me a different room but I refused which was a total lie. She said i would have to pay the $266 I did not mind paying the difference if there was one but could not afford to pay the full amount again when I did not stay Thrusday night. Hotels.com told me she basically had a personal issue with me and denied my refund. I feel as they stole my money because she had a personal problem with me, then lied and said I refused her âofferâ what a joke. I am taking part responsibility for not double checking my dates but her childish ways of handling this situation was totally unprofessional and I am not done because I feel totally cheated by holiday Inn.
The outside and lobby looked good, but our 1st floor room was dirty and only looks like they change out the linens and surface clean. Our white socks were black in 5 minutes of walking on the carpet. Patched hole in the tub.
The room was clean upon arrival. I appreciated being provided with fresh towels & toiletries without asking everyday. The indoor pool & gym was well maintained & the staff was very nice, especially Sandra on 3rd shift. A lot of food choices in the area.
Bathrooms could use some work or updating. Must have had a leak at some point above. The ceiling was peeling from the previous wet spot. Towels have been used to the point of looking and feeling used. Cable wasnât working. Too tired and too late to have someone come to fix it. Paid 170 for one night. Not worth it.