5 Comments

1. Shower drain clogged up, power went out along with lights flickering. Terrible view of a brick wall, carpet tiles missing, depressing and dark atmosphere on the 3rd floor. Constantly felt like something was watching us in our room. We left early cutting our vacation short due to the smell of a dead animal in the middle of the night, bedbugs, and blood stains on the sheets. There were food crumbs from the previous customers under our bed. We couldn’t enjoy the pool due to the aroma of marijuana from the staff. We do NOT recommend this hotel to anyone. We love fairhope, but do not stay at this hotel.

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2. Despite all low/negative reviews, my husand I found the hotel to be very clean and staff to be very accommodating. Breakfast was very good with selections and the staff was very efficient and friendly. We highly recommend this hotel for its central location and reasonable rates.

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3. Hotel has definitely seen better days. Broken elevator, basic breakfast, and rooms with limited bedside charging. But it was clean and sufficient. Location is convenient with lots of restaurants and bars within walking distance.

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4. My family has stayed at this hotel several times, but this last visit will be our last. When we walked into the hotel we thought we were in a dog kennel. It seemed as though you had to have a pet with you to enter this hotel. We have 3 dogs at home but dogs have their place and it shouldn’t be walking around the dining area in the hotel. While we were trying to eat our breakfast one morning we had dogs shaking their hair into our food, one dog squatted next to our table to use the bathroom and one vomited up a greenish-yellow liquid all over the floor. I asked the front desk if dogs were allowed in the dining area and they said “yes”. I told them about what we witnessed and they said that wasn’t acceptable unless they were service dogs and most of the dogs there were service dogs. I am assuming they consider scam comfort animals with certificates printed from the internet to be comfort animals. This used to be a nice hotel but is now in great need of updating and is very dirty. Stains from the dogs were everywhere.
   It is a shame that they are letting animals ruin this once nice hotel. There are other, much nicer hotels in the area. I recommend you stay at one of those.

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5. Unfortunately, this particular Hampton Inn falls far below the standard of what a Hampton Inn should be and what Hampton Inns normally are. I typically find Hampton Inns to be the Toyota of hotels. They aren’t super fancy but they are super reliable.
   This location, however, fell well short of that reputation.

   Allow me to list several of the issues we had in our stay. First, our room, Room 207, reeked of mildew. The wallpaper was peeling, and the pillows on the bed were not actually bed pillows but more like throw pillows you would find on a couch. And I don’t mean that it had a couple of decorative pillows in addition to regular bed pillows. I mean all of the pillows were short, square pillows in a white pillowcase. It was odd. Our cleaning staff might have noticed and remedied this issue if they had bothered to make our bed and straighten our room. Instead, they just brought a couple of new towels and called it a day. I know in an effort to save the planet or whatever, hotels are not making beds and bringing new towels every day. But the sticker on our bathroom mirror said they would provide housekeeping, including making the bed, every other day and they did not. Unkept promises. Unfulfilled expectations. Also, the back of the remote was broken so it kept annoyingly sliding off. Luckily, we didn’t need to watch tv because we could just enjoy our pristine view of a stucco wall four feet outside of our window. That was the view. Just a wall. Nothing else.

   In the hallway it looked as if the room next to ours was being worked on (hopefully) or perhaps had been declared a biohazard. There was black garbage bag-esque plastic taped over what appeared to be a door. I tried to peek inside to see what was going on but my wife warned me that there could be bodies on the other side. It reminded me of the scene from Coming to America where Eddie Murphy and Arsenio Hall are being shown their new apartment and the landlord tears down yellow caution tape and remarks that “it was a damn shame what happened to that dog” where now only a chalk outline of a dog lay. Next to the elevator on our floor there was another large hole in the wall, this one covered by cardboard and blue painters tape. I don’t know what was going on there. Also, the Wifi reminded me of a sultry Barry White tune, low and slow.

   On the plus side, I will say the breakfast was decent, but no better than I have experienced at other Hampton Inns. Would I expect these kinds of substandard accommodations if I were staying at a Quality Inn or a Motel 6? Sure. But this was a Hampton Inn costing $225 a night. It was clear that the owner of this particular hotel was simply coasting off of his or her pristine location in downtown Fairhope. Hampton Inn deserves better. Fairhope deserves better. For $225 a night, this Hilton Honors member definitely deserved better.

   On a scale of Super 8 Motel to 10, I would give this about an 8.3. Also, why have some Hampton Inns stopped putting out the tray of cookies in the afternoon? Keep your healthy non-environmentally friendly complimentary waters, give me back my cookies.

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