5 Comments

1. I would not even give this hotel 1 star if I could put a zero! WORST hotel I have ever stayed in! Where do I even begin? When I entered my room it smelled BAD! The air-conditioner was turned to 60…I realized later why… When I turned the air up, the smell got worse. It was late so I decided I would just have to “live with the smell” until morning. That is until I removed my shoes and stepped down on the carpet. The whole room was SATURATED IN WHAT I CAN ONLY ASSUME BY THE SMELL WAS SEWAGE!!!
   My feet were so wet by the time I got to the tile, I was leaving footprints. I immediately went downstairs to complain and asked to be moved only to be told they “would never have put me in that room if they had known but they were totally booked and had no other room available”. I explained there was NO WAY I could possibly stay in that room so the desk clerk offered to refund my money. Now it is 11:30PM and I have NO WHERE to sleep!! As I turned to go up and get my things to leave, a gentleman stopped me and asked if my room number was ***. I advised it was. He said “Oh they KNEW, they tried to put my daughter and I in that room last night”! While I was standing in the lobby trying to get in touch with HILTON HONORS to get some assistance, which by the way, after many calls, and conversations, have REFUSED to help in any way, many of the hotel guest came up to me to tell me how horrible their experience there was as well. Everything to disgusting conditions to room keys to already occupied rooms, to NO SHEETS on the beds and on and on!
   Hilton has lost my business! Please do yourself a favor and avoid this hotel!!!

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2. Great location and is close to lots of food and a large mall. Cleanliness of the rooms is questionable and the communication with staff was as well.

   I checked into a room that was clearly not ready yet. The shower was disassembled and cabinets open with the main door ajar. Cleaning staff came to fix this. The rooms have stained carpets, questionable towels and moldy showers. Doors don’t seem to lock very well at all. There’s on site laundry for a reasonable price.

   One of the members of my same party had to call police because he returned to his room to find all his belongings missing. Staff couldn’t seem to figure out that when he asked for another room ( because it was filthy), someone had moved his things to another room. They couldn’t figure out where they went for hours.

   For $150 and the hotel name..I’d expect more.

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3. The staff was very friendly, and helpful. The rooms were not particularly clean. Hairs and wet cup rings on the desk and tv surfaces , which means nothing was wiped down. The bed was clean but lacked a blanket. Our room ac was not blowing cold air, and there are no fans in the bathroom. All shower humidity was locked into the room, which made the slight warmth pretty uncomfortable. It made for a place to stay, but I wouldn’t say it was comfortable. This isn’t what I’ve come to expect from a Hilton brand. It makes me wonder if they are having staffing issues.

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4. Hilton, get some upper management to fix this location. I had to switch rooms twice. Every sheet and pillow case had hair and stains on them. Sinks cracked and stained. Showers moldy and stained. Sticky tables. Hair on all towels. I stay in hotels 180 days a year. Avoid this location at all costs!

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5. This is easily the most disgusting property I’ve ever seen. First room had a soaking wet, sticky floor by the bed (room 503). When the GM moved me to a new room (203) the door was ajar, hadn’t been cleaned and smelled like someone had died in it. Stay away from this place at all costs!!!

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