5 Comments

1. Jim Burke Body Shop was great! They handled my claim professionally and timely. The parts that were ordered came in when they said they would be available and my car was ready when I was told as well. Josh at Jim Burke Body Shop handled my claim and he was beyond exceptional. Great guy to meet and work with. So, thanks to Josh and Jim Burke Body Shop for getting me back in my vehicle!!!!

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2. As an employee at a different dealership, I know my request today was, at the very least, a little bit annoying. Nobody made me feel that that was the case, though. Ally was my advisor, and by the time I showed up, she was on lunch. This was no issue because she had briefed another service advisor on what was going on and he was on the lookout for me! Having had no appointment or anything planned any reasonable amount of time beforehand, I was ready to be the last one out of there, which wouldn’t have been a problem either way due to how desperate I was for tires. I was in and out in 2 hours which barely gave me enough time to finish my work! When it came time to pay, Ally offered an alternate payment option called Sunbit, which made paying my ticket go from something I had to do, to something I was happy to do. I was and still am amazed by this dealership’s – or maybe Ally’s – ability to get my basically last minute request done so quickly. Everyone I interacted with today was professional, nice, and courteous. I’m a huge fan of the staff of this dealership, and will be returning for my next service!

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3. Sales team had great interpersonal skills. They also worked diligently to help provide me with monthly payment options within my range . I give the sales team 5 stars for communication. However, prior to buying the vehicle I expressed concerns about some shaking in the vehicle. Unfortunately this issue was not fixed when I purchased the vehicle, I was urged to purchase due to change in inventory. I really liked the truck which is why proceeded to purchase however, I was very weary of the shaking and driving in the rain I felt very uncomfortable and worried. I’m writing this review because after expressing concerns for the tires multi times to not only my sales clerk but management the issue has yet to be rectified in a timely manner and I purchased the vehicle three weeks ago. I was put in a temporary car for a day for them to “fix” the shaking however all they did was rotate the tires to the back and I was still able to feel the shaking in the back. Overall I give them 3 stars. 2 stars for amazing people and sales skills bur loss stars for professionalism. Due to a decrease in sense of urgency to fix the vehicle vs the energy they had getting me to purchase the vehicle. It has somewhat took away from the joy of purchasing my new vehicle , I felt as if I bought a headache instead of a beautiful new truck. And it proposed an inconvenience having to go back to the dealership during my lunch breaks because the problem was not fixed.

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4. I inquired online that same day a gentleman Mr. Robinson called me. I told him I was at work, had just moved to town and I needed a car. I didn’t have the best credit either, I told him how much I could put down and what I could afford in payments. Let me tell you this man got me in a really nice 2019 Rogue in like an hour. He made it so so easy on me. I have been working a lot of hours with my new job and he did all that he could over the phone so when I came in I basically just had to sign paperwork. I am super thankful for the team and Mr. Robinson making this as easy on me as possible because I really do not like car shopping in the first place. If you want to feel comfortable, not pressured and actually helped go here.
   Let me add here I had inquired at SEVERAL other dealers in the area that wouldn’t work with me because of my crazy hours and because I had just started a new job.

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5. The service department people were very professional and courteous. They go above and beyond to make sure you are satisfied with your car. 10 out of 10

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