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1. I just moved into one of their properties this month and so far this leasing company has been absolutely amazing! I had a few hiccups on my move in day due to some miscommunications, but Jessica Forbus, the community manager came out to the property personally to resolve them and even helped me put in my maintenance requests. Since moving in, I have also had to call them and ask their agents a few questions about this and that, and all of the phone operators have been so incredibly nice!! In particular the two ladies Parker and Danielle, were so sweet and answered all my questions and make sure to follow up on any request I had!

   I also wanted to mention the maintenance team separately, because I have seen a few bad reviews about them and I feel like I have had a very different experience. When I first moved in I notice that my flush valve wasn’t working properly so I put in a request for it one morning. I wasn’t expecting them to come that day, because at other properties I’ve stayed at before, I’ve had to wait a day or longer for someone to even come out and look at it. The Bespoke Plumbing Company that h2 works with, were so timely and came out in a matter of a few hours. The guy that came stayed extra time to help me install my shower head, even though it wasn’t in the original request. I also recently had to get my AC looked at and a man named Brandon, came within a few hours of the request being made as well, and he too was so professional, nice, and helpful.

   Overall, I don’t understand why H2 has this many bad reviews because my experience with them has been so amazing, and way better than other properties, (properties that are marked as luxury even), that I’ve lived at. I will say that most of H2’s properties that I have seen and got to go tour, are older and more historic, so they all have their own little quirks to them. That is personally why I love my new apartment so much because it has so much historical charm to me, and I hated living in condominium style apartments. Like I said 10/10 experience with my new apartment, and the H2 team as a whole!

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2. UDPATED FROM 2 TO 3 STARS FOR MANAGEMENT’S EFFORTS TO RESOLVE.

   Apartment are a tough business to make people happy in.
   We understand that but, we leased an apartment from them and due to an previous unpaid bill our daughters could not get the water turned on for 2 days.

   Rough start to a new lease, kids have about 8 hours of their life spent in frustration just trying to get water to their apartments.

   While the management company has worked diligently to help, we just don’t understand how they could have rented this apartment without knowing this.

   For example how did they clean the unit, test the appliances etc.

   Fingers crossed that this is the only bump in the road and that we can update the review to 4 or 5 stars in the future.

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3. Terrible rental company. Maintenance is slow to fix anything and if they do come, expect to call them again because everything is held together with duct tape. Pest control company that they are partnered with is a joke. Even the bugs aren’t scared of them. The company seem nice at first glance but once you move out, they become quite predatory with fees. Be careful renting. The price seems great in this economy but you always get what you pay for.

   Edit: This is in response to H2’s comment. Maintenance took their time when it came to many repairs including fixing out a/c. The outlets in kitchen were very faulty which often lead to the stove and microwave not working. There were water leaks in my bedroom and bathroom. We made several requests to have it fixed and the problem was never resolved just fixed enough to keep us quit for a few weeks. I did not renew my lease with them. Why would I??? I gave notice that I would be moving and I was still charged. Regarding the bugs, pest control came repeatedly and nothing worked. If anything, they came back a little stronger and resistant each time after the company sprayed. Pay attention to how they are responding to the legitimate concerns of their customers. Snarky and lacking accountability.

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4. They are a terrible company to rent from. We were there 4 years and had such a handful of bad experiences it was becoming laughable. We just moved out and received our final statement. We received it late afternoon in the 7th. By the morning of the 9th they sent it to collections. They did not allow us the opportunity to pay it what so ever. They locked us out of the portal so we couldn’t. They are lazy and incompetent. Do yourself a favor and look else where

   Response:
   We had no issues paying a fee after leaving as I told your associate this morning. Money was not an issue of frustration, it was sending us to collections in less than 48 hours after sending a bill. That is ridiculous.
   I know how many maintaince orders we had in 4 years, I’m the one who placed them. However, I don’t know how many times I could count that my apartment was entered without permission or for not a work order while I was asleep in my bed or in the shower. Many. And how many times I called. Of which for 2 years, I couldn’t get ANYONE on the phone. 2 years.

   And yes, there were damages but as I also told your associate, the place hadn’t been cleaned when we moved in and I had those carpets professionally cleaned twice in the first year. It did nothing.

   So yes, we are very unhappy with our experience.

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5. I had a really great experience with Logan, she took a somewhat stressful situation and made it go so smooth and easy to navigate. We initially went to see another apartment but once she got to know me she went out of her way to take me to a different location that she knew I would love and now I have my dream apartment. Overall very professional experience and could answer any questions. Would recommend. 😊

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