FITPASS is a comprehensive health and fitness solution offering various programs tailored to individual fitness goals. It combines a gym membership with online training resources, nutrition plans, and wellness tracking. FitPass members have access to private workout sessions, discounts on sports events, and personalized fitness challenges. Flexible membership options cater to varying schedules and fitness levels, ensuring an inclusive experience for all users. By integrating technology through a mobile app, members can monitor their progress, join communal classes, and stay motivated with reminders and social features. Overall, FITPASS aims to create a supportive and dynamic environment for health enthusiasts to achieve their fitness aspirations and maintain a healthy lifestyle. (Word Count: 82)
š Location: 3E/2, Block E 3, Jhandewalan Extension, Jhandewalan, New Delhi, Delhi 110055, India
š Contact Us: 1800 571 4466
š Website: https://fitpass.co.in/
Rating: 4.5
#FITPASS
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I had high hopes for Fitpass, but unfortunately, my experience has been disappointing. The concept is greatāhaving access to multiple gyms across the city is appealing. However, the reality has been quite different. The customer service is severely lacking; calls are often muted mid-conversation, making it impossible to resolve issues. In one instance, my number was even blocked after trying to follow up.
The membership seems promising at first, showcasing a variety of gyms, but the actual experience is frustrating. Entries to better gyms are limited, leaving you with mostly bottom-tier options that donāt meet expectations. Despite multiple attempts to reach out via email, in-app chat, and phone calls, Iāve received no response.
While the idea behind Fitpass is solid, the execution, particularly in customer care and gym quality, leaves a lot to be desired. I hope they address these issues, but as it stands, I canāt recommend their service. Truly Terrible. Almost a scam.
Fitpass has the worst customer care Iāve ever experienced. They mute your call mid-conversation, donāt listen to your issues, and even block your number from further calls. The membership is a scamāthey showcase good gyms but severely limit your entries, forcing you to rely on bad, bottom-tier gyms to fill out their repository. No replies to emails, in-app chats, or phone calls. Truly a terrible service. Avoid at all costs!
Very worst experience with customer care service team especially with the agent Punith
and other 2 agents disconnecting call without informing & keeping us on long hold.
They are mentioning in a day getting 200 plus calls. When asked the agent to transfer a call to supervisor/manager, they giving a false statement without transferring a call ā Iām the supervisor & all.. They doesnāt know how to interact with customers and there is no proper resolutions from the team.
Very bad worst experience with @fitpass
Worst customer experience ever, Ordered Watch through the application but didnāt receive the watch, niether the refund nor the exchange.
Just following up and customer care is saying that itāll be delivered in a day or 2 but itās almost more than 5 months but seems nothing to happen.
These are cheats and fraud.
I recently faced a disappointing change with Fitpass. Despite having a Premium Fitpass Membership, Pro Ultimate, gym which initially allowed 18 workouts per cycle at some centers, the number has suddenly been reduced to 15. This unexpected change significantly impacts the value of the membership. Considering this reduction, opting for a traditional gym membership might be a better choice, as it offers more consistency and reliability .