5 Comments

1. Update from earlier: today had another company come out to inspect and was told did not need a drip pan which Eco was claiming needed changed out at a cost of $575. Ac has been fix. Thanks for trying to rip me off and being unprofessional. Will not be using Eco in the future and will not recommend them to anyone.

   2 appt made to replace drip pan. No answer the day of 1st appts. Got call next day they haven’t received on truck yet they rescheduled. Still waiting on drip pan replacement called no answer. Appt was Tuesday still no reply. Without Ac for 3weeks now. Giving until tomorrow then calling another company. This is bad business practice leaving customer out of loop on what is going on. Side note: when the technician installed the unit he glued the drain pipe to the unit and asked him why he was gluing it he said to make sure it is secure. But same guy comes out and said someone glued it and that he didn’t. And started arguing with my wife about it. Regardless if they fix or don’t will not be using them in the future. Advise stay away from this company. I’m trying to give them a chance, but will see what happens.

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2. Their prices are good and the service is good if they arrive for the service. Purchased a service plan earlier this year for 2 routine checks on our unit. First appointment was fine. Second one, I made the appointment and tech was a no call/ no show.
   I later called to find out what happened and was told was told they supposedly called. So made a second appointment and same thing, no call no show. Went by their off twice and no one was available. Currently switched to another company.

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3. Thank you so much friendly office staff great techs highly recommend no after hours fees call for your hearing and cooling needs.

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4. I usually do not write a review unless it is a positive one but I have decided to write this review in hopes of being able to warn others about this terrible company. Just to begin explaining my experience, the staff has treated my family and I with the upmost disrespect. The word “unprofessional” does not even begin to cover my experience with them. I decided to use this company to replace my unit about two years ago. The first unit that was placed did not cool my house at all. I made many calls to express my concerns and I was constantly told that “the unit was big enough to handle the house size.” Finally, the technician came and changed the unit but during the service, I was spoken to very disrespectfully. For the past two years, I have had issues with my bedrooms being very cold despite the “heat” being on. Fast forward to now, I made another service call. The same technician arrived. I expressed my concerns that the house (mainly the bedrooms) felt very cold and especially at night (unless the thermostat was kept on “heat” at 77)… His response to me was, “Well, then just keep the thermostat at 77, lady.” He stated this in front of my elderly Mother, whom is in her 80’s. My Mother asked, “Why is he speaking to you in that manner?” Using his own terms, I am a “lady” that has lived in five other states (including Northern states where the winters were brutal). I made him aware that I have never had to “keep the thermostat at 77” in any other state. Instead, I have been able to comfortably keep the house between 72-73 degrees in the winter. I made a call to his boss to express my concerns and to discuss with him the way I was spoken to and treated. I was met with the same anger and defensive attitude from his boss. He yelled at me the entire phone call and stated that I “just wanted to work them like a slave.” I explained to him that all I wanted to do was to find out why my bedrooms felt very cold despite the “heat” being on. I stated to him that even if the issue was not the unit itself, I wanted assistance as their paying customer to find out what the issue could be. I ended up having another company come to check the unit today and within just a few minutes, the company was able to locate the problem for me. Now, thanks to the other company, my home feels so comfortable for the first time in two years. I am a healthcare professional that has always taken pride in my work. I personally would never imagine speaking to a customer the way I was spoken to by the staff in this company. PLEASE use this review as a warning to spend your time and money elsewhere. It truly has been a nightmare being their customer since the moment that I decided to use them. Zero out of five stars. Moving forward, I will only be using the company that fixed the issue for me today.

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5. Highly recommend best pricing friendly staff no overtime after hour fees easy online booking thank you for the service

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