Croma Epicah Mall, located in Moti Nagar, is a premier shopping destination offering a vast array of retail experiences. Hosting numerous well-known Croma brand stores alongside diverse selections of fashion, electronics, and daily consumer goods; it caters to the fashion-forward and tech-savvy shoppers. With spacious mall interiors, multiple food outlets, and entertainment zones, Epicah Mall ensures a holistic shopping experience. It also provides ample parking, making it easily accessible for visitors looking to explore the best products available in a modern and vibrant shopping environment.
π Location: Ground Floor, Epicah Mall, Moti Nagar, DLE Industrial Area, Kirti Nagar, New Delhi, Delhi, 110015, India
π Contact Us: 093112 05928
π Website: https://store.croma.com/croma-epicah-mall-moti-nagar-electronics-retail-and-repair-shop-moti-nagar-new-delhi-270011/Home?utm_source=locator&utm_medium=googleplaces
Rating: 4.8
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I brought a device with insurance from this store. Upon filing a claim for my damaged device there was no resolution and delay in the process because of a mistake made by the Croma store of placing the wrong IMEI on the bill and on insurance. Worst store with awful service. Would recommend Vijay sales instead.
Best experience in croma and there staff is supportive in many ways they will clear all your doubts, without compromising your budget u can choose ur best product at same price having different features
There offer are really attractive which is for all and there is no use student icard as of yet i guess in future they will use future icard for giving more students like other brands check out once
There service, atmosphere,is attractive and nice
Employe sonu, CSD backup department ,she nature and working style is so good and do the work frequently , she is very helpful for customer Related service, she does the solve problems shortly
I just stepped to buy a printer. However no salesmen had approached to explain the features. I had to step out ultimately.
Review for Croma β Moti Nagar
0 Star
Summary: Disappointing experience with Apple product purchase and service.
Detailed Review:
1. Product Purchase: I strongly advise against buying Apple products from this Croma outlet. My experience with purchasing an iPhone 14+ on 23 Apr 2023 was extremely unsatisfactory.
2. Unfulfilled Promises: Croma β Moti Nagar failed to deliver on their promises. Despite purchasing Apple care+, the warranty was not activated when needed.
3. Poor Post-Purchase Service: The post-purchase service at Croma β Moti Nagar lacks efficiency and control. When I needed to repair my iPhone due to physical damage on 19 Apr 2024, the staff was unhelpful and provided excuses rather than solutions.
4. Excuses and Lack of Authorization: The staff at Croma β Moti Nagar gave various excuses, including technical glitches and third-party involvement with Servify, without providing any written assurance or authorization for the repair.
Worst Experience:
1. Despite purchasing Apple care+ with my iPhone, the warranty was not activated when needed.
2. Upon seeking repair for physical damage, Croma β Moti Nagar was unhelpful and delayed the repair process.
3. Lack of professionalism was evident when they refused to provide written assurance or authorization for the repair, citing policies regarding female workers and communication after 7pm.
4. Verbal assurances for a Monday repair were made, but the lack of transparency and professionalism was concerning.
Update (22nd April):
Today, 22nd April, I contacted them again, and now they are saying they have raised a ticket with Servify, and their TAT (Turnaround Time) is 4-5 days.
Conclusion: Overall, my experience with Croma β Moti Nagar for Apple product purchase and service was extremely disappointing. I would caution others against expecting reliable and efficient service from this outlet.