Cricket Wireless Authorized Retailer is a dedicated reseller platform, specifically approved to sell Cricket Wireless services and products. By partnering with this retailer, customers gain access to pre-paid plans, postpaid options, and unlimited data plans offered by Cricketâs extensive mobile network. The retailer ensures a secure, reliable transaction experience while offering competitive pricing and customer support. Moreover, they usually provide a range of products, such as compatible accessories and tools, tailored to usersâ mobile needs. This relationship relies on trust, quality service delivery, and an understanding of consumers to meet their communication and technology demands effectively. Overall, Cricket Wireless Authorized Retailers play a crucial role in enhancing customer satisfaction and promoting the mobile ecosystem efficiently.
đ Location: 631 Willow Ln Unit P, Greenville, AL 36037, United States
đ Contact Us: (334) 578-0725
đ Website: https://www.cricketwireless.com/stores/ll/US/AL/Greenville/631-Willow-Ln
Rating: 4.2
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Hello, I am trying to reach the corporate management over the cricket location in greenville, Al. The Manager at this location Jessica was very mean and rude to my husband and I. I went in and paid our bill with Bryan who is always nice and customer service always a 10. As we were finishing I ask him about a speaker my husband purchased for me a few weeks ago that didnât have a charger cable in the box. Since we purchased the display at regular price since Jessica wouldnât give a discount. They used it during their cricket events and it was the only one they had left I still wanted it. So I remember to ask about the charger while we was there and Jessica instantly became snappy and said we donât have it and we would have to call the manufacturer and use the warranty. I said well can you all at least check in the back cause thatâs where the the person that sold it to us went and got everything including the box from the back. I feel it fell in cricket since itâs not a replacement and that we never receive the charger from the begining. Jessica didnât go and continue to go back and forth with me and my husband about it. I felt that since they used the speaker and they sold it to us at full price you can at least go look or if it was a way you can get us another one. She insisted that no one there takes the charger or anything out the boxes that they display. I ask how could she quareentee that didnât happen cause she wasnât at work the night it was sold. The person called her at home and ask could he sell the speaker to us and she said yes. So you canât say what no one didnât do. So Bryan being the great worker he is volunteers to go look in the back. In the mean time my husband and I are going back and forth with Jessica cause she was getting louder and louder and tells us to get out her store or she calling the police. Police was called. Mean while Bryan comes and says he couldnât find it. My husband ask if there any other way we can charge this speaker box because itâs brand new and I only used it maybe 3 to 4 times. He walked us over to the chargers that were compatible with the speaker we purchased and sold use the charger that would work with it. Everything had calmed down. Problem solved. Jessica decides to start arguing again with us and told us to wait for the police cause she didnât want my husband and I back in her store. So we waited talked to the police and the police told us not to worry about and that good customer service is hard to find these days and this could have been resolved without calling the police and told us to enjoy our day.
I just did an upgrade with Jessica and she did a wonderful job! Customer service was the best! I recommend Cricket to everyone!
Amazing customer service and in a timely manner! The employees are so kind and do a great job with helping you outđ
Very nice place super nice people very helpful went in with small issue and they were right on it really nice helped me right out issue solved I just love this place
My experience here was great with the help and information provided during my visit I can say I was very satisfied! thank you Jessica!!