5 Comments

1. If you are chronically ill DO NOT get insurance through these people. They do not care about your care they only want profit and to follow the people in power blindly without question. They would let you die and then still deny your medical coverage. I’m switching to private insurance and I will NEVER again sign up for any sort of Covered CA again. Also AJ in Escalations has no empathy and cannot even admit with the correct words that you’re being DENIED coverage. Do better California. Do better.

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2. Completely worthless company to deal with. Any type of savings that you might have gained through them will be taken back when they double charge you for your insurance plan for a month and then refuse to refund the money, conveniently blaming me the customer. I switched plan to go directly with my insurance provider but this wasn’t reflected in their system so I got double charged for January. Seems like they’re really good at keeping track of you otherwise but conveniently not when it comes to payments, only when it comes to making sure you don’t make a dollar more than stated on your application. Another FAILED California agency. Get with the rest of the world and modernize for crying out loud. While I am at it, also stop forcing Auto renewal on people. In addition you website sucks, happily taking ppl thru an application process rather than having easy access to a CANCEL HERE button. People DO NOT have time to spend hours on the phone with your dysfunctional agency!!

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3. Covered California is a joke. The “Representatives” who were supposed to help you never resolves any problems. Made all the mistakes with all the files my family and I have since February. Been trying to correct it until before leaving, nothing was done. My son who is a 7 yr old was filed as an adult from February to now. I already mentioned that Medical and Kaiser told me to tell them that they were the one who made all the errors with the paperworks since the beginning of the year. They make all the excuses they can and kept forwarding calls to surveys and then kept hanging up. When a “supervisor” finally was reached, they said it will take time to terminate the account even if my family and I are no longer living in the state. Why should I keep the healthcare I can’t even use in a different state?

   Instead of helping people, they give you the run around between Medical and Covered California. This was the first time my family and I ever had problems with health care. The whole state is just a joke and no wonder why everyone especially the elderly wants nothing to do with the state.

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4. Wish I could give negative stars. Not even sure where I start. The most unprofessional, rude and helpless company I have ever had to deal with. I’ve spent a total of 25 hours on the phone only to still have no insurance because someone didn’t dot the Ts or whatever. I was assured over and over that this would be fixed. But never was. Now I have young children not with no insurance. I’m in total disbelief that this level of stupidity is part of our healthcare system.

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5. I called six different numbers for covered california to hear the vm saying call 911, went to the welfare office they told me to go to social security went to social security they laughed and said they are a federal agency! California is a joke get out while you can.

   I can’t get in touch with anyone!

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