5 Comments

1. After routine diagnosing in April, tech recommended / informed of fan drawing more amperage than normal. I said replace asap to avoid downtime in mid summer. After two text messages to them, no response. Phoned in to get the ball rolling, was told part was in house waiting for pickup by tech, we will call you to set up appointment in a day or two. Week later, no call. Called again, got AI voice, left detailed message. No response. Waited another week, called again, got a person, told me the same story he told me 3 weeks prior, part is in house, tech will pick up and set up appointment. Week later, no response. Messaged previous owner of Comfort now, not knowing he sold the business, he emailed Comfort Now on my behalf. Week later, no response. Customer service is real bad. Used to be fantastic. Will be using another company sadly, I really liked Comfort Now, but their lack of responding to multiple calls over two months is unacceptable

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2. This place is a joke. Apparently Lee’s bought them out and they have terrible customer service.

   We called over a month ago to have our a/c serviced and scheduled an appointment for a month out. They called us 3 days before the appointment to tell us they can’t come anymore and push the appointment back two more weeks. ANYTIME we try to call back to get a new appointment their answering service says they will call back and they either don’t or they call at 10pm at night. We tried to get our appointment that they cancelled rescheduled and the soonest they could fit us in was end of August even though we’ve been waiting since June. You can’t talk to anyone that’s in an actual office anywhere near you.

   When our a/c was installed over a year ago they damaged our floors really bad and took over 2 months to rectify the situation. Their solution was to give us $500 back and “fix” our flooring with damaged floorboards we already had. Would not recommend them at all.

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3. Andres Padilla from Comfort Now Air serviced my thermostat/heater today. He was fantastic! My thermostat was not working correctly and I could not figure out the problem. I had followed the directions in the thermostat guide booklet exactly but with no response. Andres came and out and did a quick check on my thermostat and decided it was not the thermostat. He then proceeded to check my heating unit and found that a connecting wire was corroded and not allowing the thermostat to turn on!! Within a short time he replaced the wiring and the thermostat is now working!!!! He was professional, friendly, and hardworking!!
   I would recommend him wholeheartedly.

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4. I was very happy and satisfied as a customer with the work provided by Andres Padilla and his coworker Edwin. I had my heater installed two years ago and ever since then it hasn’t been working correctly. I’ve had the original installers come, but the problem continued until I called Comfort now. Air, plumbing and heating. They were able to schedule me an appointment very quickly, even though it was a holidays. They got out here on their appointment time and called me prior to let me know of any delays. They did a fantastic job answered all my questions, & explaining the problem in detail. They are very friendly and professional and I am very happy with the service and will recommend this company

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5. Aaron was very courteous and thorough. He was not here to sell us anything, just to give us the facts,
   and he did a very good job of that. If you want someone to give you honest service I highly recommend them

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