5 Comments

1. I am a triple A customer triple A recommended them. I live in georgia and had my car towed Montgomery triple-a highly recommended them. The only issue I have was when they did their Diagnostic check, which was more than the actual dealership.
   They did not put things back the way they were. Wires coverings were left off the vehicle. I don’t know why they feel the need not to put things back the way they found it.
   I was a little hurt. Buy it. I feel as a customer. I should have been treated a little bit better.

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2. We live in Huntsville, Alabama and my daughter’s school is in Troy, Alabama-almost 4 hours away. My daughter’s dream vehicle is a 1988 Ford Bronco 2 and while moving her back to college it broke down 40 minutes from Troy. Firestone was recommended but wouldn’t work on it-many places don’t like working on old vehicles. Christian Brothers was friendly and upfront, was willing to look at it and fix it. We were so thankful for them because we had no tools or the ability to fix it on our own. We felt like the labor was high for 2 hours of work (like 900) but again, we were pleased with the work they did and how fast they had it repaired. Also, they offered a military discount and lock boxes so the vehicle could be safely picked up after hours. Would definitely use them again.

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3. The Service Manager, Chad, the office manager and the mechanic, Ed, were a breath of fresh air in what turned out to be an oddly complicated insurance claim. Emails & phone calls & text messages were being exchanged several times a day for a week! Follow-up with adjusters, appraisers & parts in states all over the country required more & more photos to be taken and submitted. All accomplished upon request. Then a discussion on new vs. used vs. refurbished (with warranty) parts followed. Then mechanical vs. body repair query was raised by the insurance company. They wanted it done all in one place; I trust Christian Bros. and wanted the mechanical work done there.
   Another delay. 🤔? The caveats coming from the insurance company even included an assessment that they were close to totaling the vehicle. With patience & persistence, Chad and his team pursued every bump in the road and — miraculously (it IS Christian Brothers Automotive‼️), the parts arrived and — literally — overnight, they fixed my car!! The car is old and has high mileage, but it’s good for several more years — or until I want to replace it! — thanks to the personal and attentive service at this shop!! Highly recommend ‼️ And, I may not even have the body work done because it’s minor (especially considering the damage this impact created). Thank you to the entire Christian Bros. team!!

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4. I highly recommend this shop. They are very clear and honest about what your car needs and what can wait. I took my vehicle to the Nissan dealership for a repair and was quoted $3,600 because they wanted to repair a whole bunch of things that probably weren’t necessary. I took the same car here and they quoted $1,200. I worked with Chad who was super knowledgeable and explained why he was making certain recommendations and explained possible consequences to multiple courses of actions regarding the repair. This is a shop you can trust!

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5. On the way to work one morning I noticed my Hyundai Accent was having power issues (a/c, dash lights, power steering), so I turned around to head to their shop. My car died about a block away, so I walked the rest of the way. Chad greeted me warmly and I told him the problem. I needed to get to work, so Marie gave me a ride downtown. Chad sent two of the guys to drive over and jump start my car and drive it the rest of the way to the shop. They determined my alternator was dead. They installed a new alternator and my car was ready before noon! I’ve always received wonderful service from Christian Brothers! I am a customer for life!

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